EFT Specialist

Overview

UW Credit Union is committed to improving the financial well-being of people. Membership Services plays a critical role in the success of the organization by delivering our core electronic funds transfer and deposit product operations. We are solution owners who thrive on delivering a stress-free, hassle-free and frictionless experience for our members. The department is team-oriented, collaborative, and versatile. The Electronic Funds Transfer (EFT) Specialist plays a dynamic role within Membership Services managing our daily ACH and Wire Transfer processes. The role requires a high degree of accuracy, analytical skill, initiative, and problem-solving ability. The Specialist must also maintain a high level of EFT compliance and regulatory knowledge while carrying out established policies and procedures. The EFT Specialist will deliver a world-class member experience by meeting daily volume, service level, and quality standards, including internal and external member service. The Specialist will also contribute to enhancing system processes and completing projects to drive efficiency and promote excellence.

Responsibilities

Ensure Accurate, Timely, and Secure Fulfillment of Daily EFT Processes

• Ensure ACH transfers, incoming and outgoing wires, electronic items, and other EFT transactions are processed to meet member demand.
• Be responsible for daily balancing and reconciling General Ledgers related to EFT processing.
• Process reports, forms, and respond to emails, phone and fax requests.
• Ensure that all EFT service levels are met by effectively prioritizing workloads.
• Process traces, recalls, and amendments on wire transfers in compliance with pertinent regulations.
• Provide all foreign exchange rates.
• Process foreign checks and collection items.
• Perform ACH stop payments, reclamations DNES, and disputed transactions.
• Process all non-receipt claims received by the US Treasury.
• Process and maintain all deposit transfers.
• Accurately apply all loan payments submitted through SWBC.
• Execute advanced problem-solving skills to investigate all suspicious EFT transactions and activity to reduce risk for the Credit Union and our members.
• Respond with accurate findings and escalate appropriately.
• Provide subject matter expertise to support internal and external members.
• Collaborate with internal departments to discover and provide world-class member service.
• Cultivate positivity and empathy while proactively educating members.
• Take complete ownership until the member is fully satisfied.
• Debrief after challenging inquiries to foster improvement.
• Offer support and promote work/life balance by providing coverage related to high volumes, vacations, and unplanned absences.

Support Audit, Regulatory/Compliance Changes, Manage Vendor Relationships

• Carry out applicable regulations, policies, and procedures.
• Maintain extensive knowledge of applicable regulations including, but not limited to, NACHA Rules, Regulation E, Regulation CC, and the Dodd-Frank Act.
• Ensure departmental policies and procedures are compliant with applicable regulations through regular review.
• Coordinate and publish communications and written procedures to educate employees on program changes.
• Participate in disaster recovery and weather contingency planning and execution.
• Assist with internal and external audits by fulfilling request lists, analyzing findings, and implementing recommendations.
• Advise Membership Services Leadership regarding emerging trends, new capabilities, and enhancements that could provide benefit to UW Credit Union and our membership.
• Maintain a strong working relationship with vendors and stay informed of process changes and system enhancements.
• Work with vendors to ensure alignment to provide world-class service.

Contribute to Departmental Project Initiatives and Other Duties

• Actively participate in delivering departmental overview and training during Learning Tours.
• Embrace innovation by creating and improving applications that are efficient and user-friendly.
• Solicit feedback from internal and external members on user experience to recommend and develop enhancements.
• Actively participate in project work including, but not limited to, ideation, project tasks, testing, training, and communication plans.
• Support organizational goals and business initiatives.
• Develop training material and content to provide internal training to employees.
• Partner with other internal departments to ensure consistency and provide procedural input where necessary.

Development and Mentorship

• Assume responsibility for personal development through training, mentor relationships, collaboration, and establishment of an Individual Development Plan (IDP).
• Actively participate in dialogs, Solution Teams, group meetings and training.
• Effectively manage relationships by displaying positive communication skills and awareness of your impact on others.
• Communicate and act in ways that build and reinforce trust.
• Drive innovation by fostering positive debate amongst team members, creating an atmosphere where differing opinions reveal additional alternatives.

Qualifications

Experience & Education

• High School Diploma is required.
• 4 – 5 years of experience working in a Financial Institution is required.
• 2 – 3 years of Customer Service experience is preferred.
• 7 months – 1 year of experience working in a Deposit Service or EFT role is preferred.

Skills

• Ability to analyze systems, problem solve, make and implement recommendations for improving efficiency in the work area.
• Knowledge of basic bookkeeping principles.
• Knowledge of fundamental depository concepts and practices.
• Strong oral and written communication skills.

Working at UW Credit Union

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• Hybrid work environment: minimum 3 days a week on-site
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• 457 deferred-compensation plan
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.