Customer Service Advocate

Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions. Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency. Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs. Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business. Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies. Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution. Requirements 1-3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries. Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills. Clear and confident communicator - both verbally and in writing - with the ability to engage clients professionally across different situations. Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality. High School diploma or equivalent. Core Competencies Demonstrates expertise in client service and support, with a strong focus on compliance, effective communication, and the ability to navigate multiple systems efficiently. Proven track record in delivering exceptional client experiences while adhering to regulatory standards. Highest-signal resume keywords Client Service Experience Microsoft Office Proficiency Data Entry Skills Compliance Adherence Effective Communication ATS Optimization Keywords Hard Skills Client Inquiry Resolution Service Metrics Management Account Inquiry Handling Risk Identification Multi-System Navigation Soft Skills Clear Communication Professional Engagement Judgment Application Problem Solving Adaptability Industry Keywords Service-Oriented Role Ethical Conduct Regulatory Requirements First-Call Resolution Tools & Technologies Customer Service Platforms Windows Operating System #J-18808-Ljbffr Jobtailor