Busser/ Food Runner

Job Description

Job Description

At Journeyman Distillery, every role plays a vital part in creating the kind of experience our guests rave about. As a Busser/Food Runner, you'll work hand-in-hand with our service team, ensuring that the guest experience is seamless and unforgettable. You’ll be running food, clearing tables, and providing support to keep things running smoothly. Join us in a fast-paced, high-energy environment where we work hard, push forward, and are focused on growing something truly special!

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

CORE VALUES

GRIT MAKES GREAT

• We believe that no challenge is too big and we take pride in hard work.
• Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
• Challenges are opportunities in disguise and we welcome them with determination and resolve.
• Nothing great happens by taking the easy route.

ALWAYS A JOURNEYMAN, NEVER A MASTER

• 'Good enough' isn't in our vocabulary.
• We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
• Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.

1st CUSTOMER

• Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
• This mindset extends to how we treat vendors, partners, and each other.
• 1st Customer is our culture - and our legacy
• As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.

Ambassador

• Taking pride and ownership in your work  
• Engagement and active participation in your work and company activities 
• Being a positive force in the workplace; creating a culture of positivity  
• Extending common courtesy to self, employees, vendors, and guests  
• Being an evangelist and promoter of the company and brand 

A LITTLE ABOUT OUR CULTURE:

• Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
• Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
• Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
• Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match available
• Medical Insurance – 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discounts
  • Eligible for a 50% discount on meals as approved by manager during scheduled work shifts.
• Monthly Founders' Tour with Bill Welter
• Annual Employee Putting Competition
• Annual Employee Holiday Party

PRINCIPAL DUTIES:

• Promptly take food to table.
• Stock plates, boards, and bowls assigned to areas.
• Know food menu, ingredients, descriptions, allergens, and communicate appropriately with the kitchen.
• Monitor soups, pretzel cheese, and other condiments to ensure proper stock levels.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Communicate with server and hostess to assure efficient seating, table utilization, and customer service.
• Assist chef with expediting.
• Polish plates, silverware, and pizza boards.
• Stock area with appropriate liners, and to-go containers and condiments.
• Stock printer paper and ribbons in appropriate areas.
• Clean restaurant at the end of service and be sure to leave it in opening condition.
• Ensure that work stations are properly refilled at the end of every shift.
• Assist with special events as requested.
• Handle any problems that might arise both courteously and professionally.
• Nurture an excellent customer experience - understand and be prepared to communicate to guests our available food and beverage products, as well as Journeyman/Staymaker accommodations and services.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Promptly clean table tops, chairs, and booths between seating. Also including the railing around the still.
• Ensure all high chairs and booster seats are cleaned regularly and put away properly.
• Check floor and sweep clean as required.
• Reset and arrange table tops.
• Thank guests as they are leaving.
• Could be asked to wash dishes in the absence of a dishwasher and or as directed.
• Keep area stocked with rags and spray bottles throughout shift.
• Monitor trash cans to ensure that they have trash bags in them, trash removed if needed, and cleaned weekly.

Requirements

• Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
• Ability to stand for 6-8 hours.
• Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.