Automotive Customer Service Representative / Accounting Clerk

Job Description

Job Description

Customer Service Representative / Accounting Clerk

Ben Mynatt Nissan Body Shop

Our busy body shop is currently searching for an outgoing Customer Service Representative to join our team! The CSR / Accounting Clerk is responsible for answering and providing excellent customer service to our customer base.

Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
  
• Greet and assist customers and potential customers
  
• Work with a variety of insurance providers
  
• Answer phones, emails, and all inquiries
  
• Handle payments and transactions
  
• Respond promptly to customer inquiries
  
• Handle and resolve customer complaints
  
• Obtain and evaluate all relevant information to handle inquiries and complaints
  
• Process orders, credits and requests
  
• Direct requests and unresolved issues to the designated resource
  
• Keep records of customer interactions and transactions
  
• Record details of inquiries, comments and complaints
  
• Record details of actions taken
  
• Communicate and coordinate with internal departments
  
• Follow up on customer interactions
  
• Performs other duties as assigned by supervisor
  

Qualifications:

• Customer service experience required
  
• Some accounting experience required
  
• Good communication and people skills
  
• Strong computer skills
  
• Bodyshop or automotive knowledge preferred but not necessary
  
• Strong work ethic and ability to work with a team
  

Compensation

• Compensation is based on experience and is competitive with the retail automotive industry.
  
• We offer excellent benefits.
  

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.