Claims Service Representative - Countryway

Job Description

Job Description

POSITION TITLE: Claims Service Representative- Countryway

STATUS: Non-exempt

COMPENSATION RANGE: $42,000 - $48,000 Annually

LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

REPORTS TO: Claims Process and Support Manager

POSITION SUMMARY:

Countryway of Virginia Farm Bureau is seeking a Customer Service Representative. The “CSR" handles windshield and towing claims, rental cars, claim dispatching, scheduling and processing salvage vehicles, medical bill processing, answers telephones, assists department with document processing and creation, and other duties necessary to serve customers and claimants.

Position: Full Time, Salaried opportunity with benefits Plan

Location: Richmond, VA (West Creek Campus Office)

Schedule: Monday - Friday 8:00am - 4:30pm, schedule supports a 37.5 hr work week

Hybrid schedule is offered, after in office 6-month training period is completed.

PRIMARY DUTIES

• Maintain the glass/ rental help desk.
• Dispatch claims.
• Evaluate and determine claim assignments.
• Insure customers are receiving best possible customer service.
• Verify and pay towing claims.
• Set up car rentals with appropriate rental firms and pay rental invoices.
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
• Maintain salvage programs and record/process salvage titles.
• Assist entire unit with claim set-up, payments, mailings etc.
• Back-up other personnel on all claim types (Auto Physical damage, Medical Management, Liability, Property) when required.
• Process all types of claims as required.
• Serve as a technical resource for other claim department personnel.
• Process Medical Claims bills and invoices (ME, MP, No-Fault/PIP, etc.
• Process incoming mail and messages.

ADDITIONAL DUTIES

• Provide management reports as required
• Assist with mail in the unit
• Answer phones and back-up all other representatives
• All other duties as assigned by the supervisor

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent
• Previous claims experience

MINIMUM SKILL QUALIFICATIONS

• Previous experience with on-line and stand-alone computer systems
• Proven customer service skills
• Dependable
• Excellent oral and written communication skills
• Strong organizational skills
• Strong computer skills (Word and Excel)
• High level of initiative/motivation
• Excellent attention to detail and time management
• Able to multi-task, prioritize and organize with limited supervision
• Ability to build rapport quickly

PREFERRED QUALIFICATIONS

• INS Insurance courses
• AIC Insurance courses
• Previous Countryway Claim Experience

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.