Equipment Rental Customer Service Associate

As an Equipment Rental Customer Service Associate at Truckee Rents, you'll help local homeowners and contractors with equipment rentals, sales, parts and service. You will work to ensure rental equipment is prepped for pickup, checked in upon return, and that customers are provided with clear instructions for safe equipment operation. You will handle basic equipment maintenance like refueling, cleaning, and testing, as well as assemble new equipment for customer pickup or delivery. In addition, you will assist with front desk duties such as answering phones, submitting claims, locating parts, and managing the cash register. In the winter, you’ll play a key role in receiving, assembling, and preparing snowblowers for our customers. If you love working with customers and want to be hands on with equipment, this position could be a great fit.

As a 100% employee-owned company, Truckee Rents proudly offers stability, growth and a career path with generous industry-leading benefits.

Work location: on-site

Schedule: 8AM - 5PM Tuesday - Saturday

Core Skills

Professional and friendly demeanor — creating a welcoming first/last impression for our customers

Active listening — identifying what customers are asking for

Clear communication — explaining options and guidance confidently

Problem-solving — helping customers find the right product or solution

Adaptability — shifting priorities based on store traffic or needs

Multi-tasking — managing multiple customer interactions appropriately

Duties and Responsibilities

*Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.*

• Greet customers with a positive attitude, assist with finding products/services, and provide rental instructions
• Operate point-of-sale system to handle transactions, refunds, and customer inquiries via in-person and phone
• Manage the front desk for incoming calls
• Manage reservations and submit warranty claims
• Prep rental equipment for pickup, inspect and service returned equipment, and assemble new equipment for customers
• Maintain store cleanliness, organize stock, and ensure clear walkways
• Inspect and process returned rental equipment, including cleaning, refueling, and performing basic service tasks

Skills and Qualifications

• Must be able to work in the United States
• Must be at least 18 years old
• Must be able to communicate effectively in English
• Ability to use a ladder
• Ability to lift 56+ lbs.

Experience

• Customer service: 1 year (preferred)
• Equipment rental knowledge: 1 year (preferred)

Benefits

• Paid Time Off (Vacation Pay)
• Paid Sick Leave (Sick Pay)
• Medical, Dental, and Vision Health Insurance
• Employee Assistance Programs (EAP)
• ESOP - Employee Stock Ownership Plan
• 401k with Employer Match
• Employee Store Discount (20% off available at Mountain Hardware and Sports)
• Employee Referral Program
• Fitness Reimbursements
• Access to Ski California Gold Ski Pass Access (transferrable ski pass to be used at any California ski resort)
• Annual Reviews and Increases
• Christmas Bonus

Truckee Rents is a 100% employee owned equipment rental, sales and service business that began in Truckee in 1967 - originally as a medical equipment rental business. To meet our customers’ needs over the years, the business evolved into a construction equipment rental provider and retail servicer of lawn and garden products. We have always been a locally owned business, but since 2015, have been owned by Mountain Hardware & Sports. We are an equal opportunity employer committed to building a diverse, inclusive team.