Resident Experience Manager - New York, NY

Job Description

Job Description

Resident Experience ManagerFull-Time | Field-Based | New York City | Natural WirelessPosition Summary:Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Resident Experience Manager to serve as the face of our company across a portfolio of luxury residential buildings in New York Metro area. This position is perfect for a self-motivated professional who excels in relationship management , enjoys engaging with diverse communities, and takes pride in delivering exceptional service experiences, all while working in the field and independently setting their own daily schedule.

In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach. Key Responsibilities:

• Act as the primary point of contact between Natural Wireless and property managers and building staff.
• Set up appointements to visit assigned residential buildings daily to maintain strong relationships and ensure resident and property satisfaction.
• Educate property staff about Natural Wireless’ services, benefits, and value proposition.
• Coordinate and execute on-site promotional efforts including lobby hours and resident events.
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
• Collaborate with internal teams to address buildings’ management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
• Participate monthly team meetings at the NJ headquarters and contribute to ongoing improvement initiatives.

Qualifications:

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
• Highly organized and self-motivated with a strong attention to detail.
• Experience in property management, residential services, hospitality, or customer engagement is a plus.
• Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
• Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.
• Able to lift up to 25 lbs for marketing displays or event materials.

W hat We Offer:

• Competitive salary and comprehensive benefits package.
• A dynamic, field-based role with flexibility and independence.
• The opportunity to play a key part in expanding next-generation Internet services in NYC.
• Supportive team environment with room for career growth.

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