Luxury Audio Order to Cash Specialist - Domestic and Export

At Bose Corporation, we believe sound is the most powerful force on earth. The Order to Cash Specialist is responsible for executing day‑to‑day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. Key Responsibilities Enter and manage sales orders for dealer, distributor, demo, marketing, endorsement, trade show, and export customers. Ensure orders are entered accurately, released appropriately, and shipped on time. Monitor open orders and backlog, resolve order holds, stock issues, and credit blocks. Coordinate with Logistics and Distribution on shipment scheduling and delivery status. Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams. Maintain order status reports and backlog tracking tools. Support Sales teams with order status, inventory availability, and shipment timing. Respond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns. Support new customer onboarding and order flow setup. Assist with dealer and distributor program execution, including credits, rebates, co‑op, MDF, and returns coordination. Maintain customer master data and account records in ERP systems. Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates. Provide visibility to Sales teams on inventory and order status. Support backlog management and order prioritization during constrained supply situations. Maintain reports related to inventory availability, order status, and demo allocations. Support credit and invoicing functions: generate invoices accurately, process credit and rebill transactions, support pricing adjustments and corrections. Process dealer and distributor credits after validating required documentation. Support Accounts Receivable with dispute resolution and deduction research. Assist with credit blocks and cash collection follow‑up where needed. Process return authorizations and coordinate return shipments. Prepare commercial invoices and export documentation for international shipments. Ensure export documentation is complete and accurate. Coordinate returns related to dealers, engineering, and marketing/demo equipment. Maintain order, shipment, backlog, and credit tracking reports. Support process improvement initiatives and system improvements. Follow standard operating procedures and support documentation updates. Escalate recurring issues related to orders, invoicing, shipping, or credits. Skills & Experience Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations. Prefer experience supporting dealer, distributor, export, or B2B customers. Strong attention to detail and organizational skills. ERP system experience (JDE, SAP, etc.). Strong communication and customer service skills. Ability to work across Sales, Logistics, Finance, and Supply Chain teams. Problem solving and follow‑through skills. Experience with export documentation a plus. Key Performance Metrics Order entry accuracy. On Time In Full (OTIF) shipment performance. Backlog aging. Invoice accuracy. Credit processing cycle time. Customer response and resolution time. Order processing turnaround time. Equal Opportunity Employer Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. Bose is committed to providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr