Residential Specialist

Position Overview S:US is seeking a Residential Specialist for their women’s shelter in Manhattan. The position is located at West 135th Street, New York, NY 10030. Salary range: USD $35,000.00 to $40,000.00 per year. Responsibilities The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents, promoting person‑centered services, supporting the independence of the people served, and managing primary coverage in the building 24 hours a day, 7 days a week, 365 days a year. The specialist may act independently using judgment to ensure the safety of residents and the building. Conduct regular scheduled rounds to ensure safety and resident wellbeing. Enter activity log information and shift notes in a timely and accurate manner. Complete necessary admissions paperwork. Assist in escorting residents to services and activities outside the facility, such as clinics, income maintenance centers, and housing referrals. Meet with Shift Supervisor for individual and group supervision. Plan, implement, and research self‑care and other social activities for residents and conduct resident support groups. Meet with case managers on a regular basis to assist with assigned tasks. Provide initial orientation to the program. Provide administrative support in areas of office coverage, telephone and clerical work, food services. Understand and follow emergency procedures, including fire drills. Perform other duties as assigned by Shift Supervisor and Program Director. Attend job‑related trainings and agency meetings as necessary. Provide meal coordination. Qualifications Associate degree in Human Services or a high school diploma/ GED with 3+ years of social service experience. Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens into your work with the people served. Use neutral and non‑judgmental language when responding to resident needs. Must be able to be flexible with schedule as needed. Ability to maintain professional maturity during crisis situations. Demonstrated sensitivity and experience with homelessness, substance misuse and harm reduction, working with disenfranchised communities, including those who identify as LGBTQ, HIV/AIDS affected, the elderly, and individuals with mental health and developmental disabilities. Preferred Qualifications & Skills Effective written and oral communication skills. Proficiency with computer‑based programs and typing skills. Must be able to lift up to 15 lbs. F80 and F02 certifications. Basic first aid. Naloxone certification. Valid driver’s license; bilingual communication preferred. Food handler license preferred. Benefits Overview We offer attractive compensation with comprehensive benefits including medical, dental, prescription, vision, life insurance; 403(b); credit union; FSAs; short‑ and long‑term disability; transportation plan; generous paid vacations and holidays. Equal Opportunity Employer S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at View email address on click.appcast.io. #J-18808-Ljbffr Services for the UnderServed