Program Director

Director of Nourishing NeighborsLouisville, KY | Direct Hire | $65,000 Salary + $6,000 Healthcare ReimbursementSchedule: Full-Time, Onsite | Monday – Friday, 8:00 AM – 4:30 PMReports to: Executive Director | Supervises: Part-time outreach staff, volunteers, and program support staff About the Role BESTAFF is recruiting a Director of Nourishing Neighbors for Eastern Area Community Ministries (EACM) in Louisville, KY. Nourishing Neighbors is EACM's home-delivered meal program for older adults and other neighbors: a nutritious meal, a friendly face, and a caring check-in at the door. The program works. Now it needs to reach more people. EACM is looking for a leader who knows how to market a service, build referral relationships, and grow a customer base — and who will run the daily operation with the same care. If you've grown a program or a business before and want that work to matter in your community, this is your role. What You'll Do Grow the Program: Marketing, Outreach & Sales Own the growth plan for Nourishing Neighbors. Set meal-volume and recipient targets with the Executive Director, then hit them. Build referral pipelines with senior centers, home health agencies, hospital discharge planners, churches, and other community partners. Reach the people who order: older adults who want to stay in their homes, and the adult children and caregivers looking for peace of mind. Create and run a marketing plan across digital, social media, print, presentations, and in-person events. Make ordering easy. Keep program information, intake forms, and the ordering process clear and current. Track what's working — referral sources, new recipients, cost to bring in each one, and retention — and put effort where it pays off. Strengthen the program's earned-revenue model while protecting its mission and relational approach. Lead the Program. Serve on EACM's leadership team and partner with the Executive Director on planning, resources, risk, and long-term sustainability. Turn organizational priorities into measurable goals, action plans, and operating procedures. Supervise outreach staff, volunteers, and program support staff, and help decide when to add staff as the program grows. Keep dignity, inclusion, empowerment, and community at the center of every practice. Run Daily Operations Make sure meals are ordered, prepared, organized, and delivered accurately and on schedule. Coordinate meal counts, ordering deadlines, changes, and logistics with the kitchen or catering provider. Oversee route sheets, meal labels, and delivery materials; handle cancellations, added orders, and delivery issues. Build systems and workflows that can handle more volume as the program grows. Care for Recipients, Families & Volunteers Be a welcoming, responsive point of contact for recipients, caregivers, and family members. Set and follow procedures for no-answer situations and welfare concerns, including family and caregiver contact and escalation. Recruit, onboard, schedule, and keep a reliable network of meal delivery volunteers with team support. Use feedback from recipients, families, and volunteers to keep improving service. Report on Results Keep accurate records of orders, meal counts, active recipients, volunteer hours, and referral sources. Prepare monthly meal and billing information for EACM's finance team. Report regularly to the Executive Director on growth, operations, challenges, and opportunities. Use program data to guide decisions on staffing, pricing, and expansion. What You Bring Required A proven record of growing a program, service, or customer base through marketing, outreach, or sales — with results you can point to. Experience leading people and running day-to-day operations. Ease building relationships with community partners, referral sources, and families. Strong organization: you can run today's operation and plan for next quarter's growth at the same time. Comfort with data — spreadsheets, databases, and reporting results. Clear, warm communication in writing, on the phone, and in front of a group. A commitment to treating every neighbor with dignity and keeping information confidential. Preferred Digital marketing experience: social media, email campaigns, website updates. Experience in nonprofit, senior services, home health, healthcare, food service, or social enterprise. Experience recruiting and managing volunteers. Why BESTAFF At BESTAFF, we match great people with great opportunities. When you work with us, you get more than a job — you get a team that's invested in your success. This is a direct-hire position with Eastern Area Community Ministries, and our recruiters will walk you through every step of the process. #J-18808-Ljbffr Bestaff