Head of Engineering - Digital & IT Excellence

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.At Ayvens we have an opening for an experienced Head of Engineering – Digital & IT Excellence.What are you going to do?As our new Head of Engineering – Digital & IT Excellence, you will be responsible for driving operational excellence, service quality, reliability, compliance and operational risks across Ayvens’ transversal Digital & IT services. You will lead global engineering excellence teams and ensure that IT services are delivered efficiently, securely, and in alignment with group standards, while continuously improving performance and customer satisfaction.Your responsibilities will include:Leading Digital & IT Excellence teams (onshore, offshore and outsourced managed services), including QA, Release Management, ITSM, Support, Helpdesk, Compliance & Operational RisksOwning ITSM processes and tooling, including UNITY and AtlassianDriving service quality, SLA performance, and operational efficiency across engineering teamsEnsuring operational risk management, audit readiness, and Level of Defense 1 (LOD1) control complianceDefining and executing service delivery and service strategy to enhance quality, reliability, and client satisfactionEstablishing KPIs and performance metrics, monitoring results, and implementing continuous improvement initiativesManaging vendors, key stakeholders, and the domain IT budget (RTB / CTB)Ensuring alignment with SG Group ITSM practices and mandatory-to-use toolsCollaborating closely with IT, operations, and business stakeholders across geographiesReporting on service performance, risks, and improvement initiatives to senior managementWho are we looking for?The ideal candidate has the leadership and interpersonal skills required to manage large, international teams and build strong relationships across multiple departments and locations. Aside from being a seasoned leader in IT operations and service delivery, you bring a strong quality and compliance mindset and a passion for continuous improvement.You will have relevant experience in a similar role, preferably holding a Master’s degree in IT or Engineering.You bring 8+ years of experience in IT operations or engineering management.Experience managing international teams (onshore & offshore) is required for any onshore candidate.Proven experience with ITSM frameworks, processes, and tools is essential.Demonstrated experience with budget responsibility (RTB / CTB) is expected.Proven experience leading large-scale IT operations or engineering excellence teams in an international environmentStrong background in IT service management, operational excellence, and service delivery (experience within SG environments is a plus)Excellent people management and leadership capabilities, with experience managing managers and diverse teamsStrong stakeholder and vendor management skills, with the ability to influence at senior levelsSolid experience in performance management, SLA governance, and KPI-driven improvementStrong understanding of operational risk, audit requirements, and compliance frameworksStrategic mindset combined with a hands-on, results-driven approachFluent in EnglishWhat do we offer? We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact. Enjoy comprehensive rewards and recognition. We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities. Discover your talent. We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career. Benefit from a healthy, positive work atmosphere. We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance. Find a shared sense of belonging. We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration. Build a sustainable future. We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation. Make your Move at Ayvens Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry – so if you’re looking for a fulfilling career with positive impact, we’d love to discuss your opportunities with us! Ready to make your move at Ayvens? Join a global leader in sustainable mobility and follow @ayvens, @lifeatayvens, and Ayvens on LinkedIn to check out what’s happening at Ayvens! Our commitment We’re committed to building a culture where everyone can be themselves and where everyone gets an equal chance to make their journey count. If you’d like to learn more about our DE&I journey – and how you can contribute – please find out more on Career pages of our website. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.SummaryLocation: Paris; AmsterdamType: Full time