Assistant Director of Operations

Founded in 2018 by industry pros, Puttshack is a leading social entertainment concept, reimagining the traditional mini golf and dining experience. With its welcoming, high-energy environment, tech-infused mini golf and delicious menu packed with familiar favorites and exceptional cocktails, Puttshack is the perfect place for any gathering. Rooted in innovation and built for connection, our goal is to bring a sense of belonging to our associates and guests alike.

Working at Puttshack: 

At Puttshack, we take fun to the next level. With over 20 venues globally and counting, we’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. If you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!

Position Overview:

Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location. This role will have oversight of a multi-faceted, high volume, full-service bar & restaurant and event space, with multiple tech-enabled miniature golf courses. As the ADO, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services that adhere to the company’s standards and values.

Position Responsibilities may include, but not limited to:  

Operational Leadership:

• Oversee day-to-day operations across all areas of the venue, including game technology, food & beverage, and overall environment.
• Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
• Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
• Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.

Team Development and Management:

• Hire, train, and develop a team of salaried and hourly associates
• Partner with DO and Talent Acquisition to maintain proper staffing levels
• Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs
• Create and manage associate schedules using weekly and daily forecasts.
• Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
• Drive accountability and consistency by providing constructive coaching and feedback.

Guest Experience:

• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
• Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
• Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.

Compliance and Safety:

• Ensure all locations comply with health and safety regulations within a food beverage environment,
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
• Address and resolve any operational or safety issues promptly.
• Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.

Required Skills and Experience:

• Minimum of 7 years of experience within a high-volume food & beverage, hospitality, and/or social entertainment venue with $6MM+ in sales, including at least 4 years of experience serving in a management level role leading departments and responsible for leading and developing a team.
• Proven track record of driving operational excellence and achieving financial targets.
• Strong knowledge and understanding of food & beverage operations, including full-service from-scratch kitchen and bar.
• Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training.
• Excellent communication and interpersonal skills.
• Tech savvy and willingness to learn new systems and tools.
• Flexible and adaptable to change.
• Flexible availability to work evenings, weekends, and holidays, as well as occasional travel.
• This position must pass a post-offer background check

Preferred Skills and Experience:

• Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch.
• Experience with managing and executing Beverage Programs and oversight of Beverage operations, programs and processes for full-service restaurants
• SERV safe or Department of Health certification a plus
• ·Bachelor’s degree in related field, hospitality or business management preferred

Physical Requirements:

• Physical activities on a continuous basis for up to 10 hours, including standing, walking, bending, sitting, and occasional lifting up to 40 lbs. may be required.
• The venue may include slick surfaces, stairs, narrow spaces, and navigating complex areas. 
• The noise level in the work environment is typically moderate to high.
• Frequent use of telephone/video conferencing, and usage of a computer and keyboard to communicate through written means.
• The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Benefits:

We have a guest service mindset and treat our associates the same way, offering our full-time, eligible associates: 

• Health/dental/vision coverage options
• 401(k) matching 
• Company paid Life and AD&D Insurance 
• Voluntary short term and long term Disability Insurance
• Generous PTO, including paid parental leave
• Associate discounts (FREE mini golf!) 
• Pet Insurance
• Flex Spending Accounts
• …and more! 

Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.