Patient Care Associate

Patient Services Representative

The Patient Services Representative is responsible for providing exceptional customer service to patients and their families while ensuring an efficient and accurate registration process. This role includes collecting and entering demographic and insurance information, scheduling appointments, processing payments, obtaining insurance referrals and authorizations, and maintaining patient records in compliance with HIPAA regulations. The ideal candidate will demonstrate strong communication, organizational, and computer skills while supporting the daily operations of the medical office.

Key Responsibilities

• Greet patients and families in a professional and courteous manner, ensuring a positive patient experience.
• Facilitate efficient patient check-in and check-out processes in accordance with established practice guidelines.
• Accurately verify and enter patient demographic, insurance, and registration information into scheduling and registration systems.
• Collect copays, deductibles, and other patient payments, and reconcile daily payment transactions.
• Schedule, reschedule, and confirm patient appointments.
• Obtain and process insurance referrals, authorizations, and pre-certifications as required.
• Answer incoming telephone calls, retrieve voicemail messages, and accurately document and relay messages.
• Maintain provider schedules and patient records while ensuring compliance with HIPAA and organizational policies.
• Assist with medical records management, mail distribution, and other clerical or administrative duties as assigned.
• Enter diagnosis codes and complete related documentation according to established procedures.

Qualifications

Required:

• Previous customer service experience.
• Proficiency with computers and basic office software applications.
• Strong communication, organizational, and multitasking skills.
• Ability to maintain confidentiality and handle sensitive patient information.

Preferred:

• Three (3) years of experience in healthcare registration, physician billing, medical records, medical office administration, or a related healthcare setting.
• Familiarity with electronic medical records (EMR) systems and healthcare scheduling platforms.
• Knowledge of insurance verification, referrals, and authorization processes.

Schedule & Work Environment

• Fast-paced healthcare environment with direct patient interaction.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer service.

Preferred Experience: 3+ years in a medical office, healthcare registration, billing, or medical records setting. Required Education: -High school diploma or equivalent.