Shop Foreman

Job Scope and Background:The Foreman will assist the Service Manager with the overall operation of the service department shop in a manner that meets the needs of all internal and external customers.Basic Functions, Duties, and Responsibilities:Perform daily administrative and operational activities in the service department to include the following:Daily creation of work for shop technicians including acquiring and organizing job preparation technical information.Review Shop Technician reports daily for accuracy, appropriate detail, and completion.Direct track shop technician (s) daily activity.Daily communication with shop technicians on job progress.Assist shop technicians as it relates to technical support and parts identification/ lookup.Review and sign off on all shop work orders prior to closing.Manage the “Open Work Order Report” for shop work orders.Gather warranty information for claim filing efforts.Capable of creating and presenting a repair estimate or quote for shop workCapable of obtaining technical information via computer and telephone from manufacturer provided sources.Assist in maintaining care and custody of all company owned tooling.Communicate progress on shop work including change of scope scenarios to Service Manager and customers for approval.Maintain a high level of communication with others within the service departmentResponsible for shop and facility grounds organization and cleanliness.Special projects as assignedMust have High School Diploma or equivalent, a 2 year technical degree or comparable military training is preferredMust have 5 or more years Komatsu Technical experienceMust have some experience in the supervision of others.Must have a good working knowledge of equipment operations and mechanical functions.Must have excellent written and oral communication skills.Proficient with a computer for administrative use including Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.Capable of working with limited supervision / self-starterMust be capable of dealing with the various personalities and skill set levels of technicians. Strong organizational skillsMust be a team player, comfortable in a group setting.Ability and initiative for continuous learning.Problem solver.Capable of initiating follow-up and expediting work.Maintain excellent customer relations.Must be able to pass a background, physical, and drug screen #J-18808-Ljbffr Power-Equipment-Company