Part Time-Service Appointment Receptionist

Service Appointment Receptionist

Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up? Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.

Essential Duties:

• Be the primary contact for our inbound phone calls
• Act as a liaison to Service Advisor by obtaining client information and primary concerns
• Assist in scheduling Service appointments
• Communicate with clients on behalf of the Advisor during the service experience
• Follow-up with clients after Service is complete to ensure exceptional experience

Show capacity and interest in learning the following:

• Consult with customers to understand their needs and provide recommended course of action
• Arrange appropriate alternate transportation for clients
• Generate repair orders and estimates
• Thoroughly explain completed work and charges

Qualifications, Experience, Education, Certificates, Licenses, Etc.

• High School graduate or GED
• Exceptional Customer Service abilities
• Must possess a valid drivers license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment

Compensation:

• Starting at $18/hour

Work Schedule: 24-30 hours per week

• Monday - Friday:
• Monday 9am - 6pm
• Tuesday - Friday 2pm - 6pm
• Saturdays as needed
• Fill in for vacation

Company Benefits:

• Paid holidays (Full Time)
• Paid time off (Full Time)
• 401(k) with 50% company match of first 4% of contribution
• Insurance Medical, Dental, Vision (Full Time)
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including five Team Members employed since day one 18 years
• Monthly Team Appreciation Day including Catered Lunch and Team Recognition