Slot Supervisor

Job SummaryThe incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.How You Will Create the ExtraordinaryResponsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program.Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.Communicates effectively with all levels of the organization.Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments.Analyzes casino related computer screens and reports to make appropriate decisions regarding guests' comps, credit, and disputes.Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data.Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.Approves jackpot payoffs up to and including $100,000.Maintains awareness for possible slot cheating and/or suspicious activities.What You Will NeedHigh School Diploma or equivalent; College Degree preferredPrevious work experience in a guest contact positionPrevious supervisory experience preferredPrevious experience in Slot Operations preferredLiterate, fluent, and easily understood in EnglishStrong interpersonal and guest service skillsAbility to interact with tact and discretionAble to handle numerous monetary transactions with a high degree of accuracyBasic data entry/computer skills to enter information to computerized formsAbility to monitor/respond to visual and audio cuesMust be able to take directionGood communication skills, both verbal and writtenGood interpersonal skills, with emphasis in relationship buildingGood problem-solving skillsGood customer service skills, both internal and externalAbility to handle difficult situations with courtesy and professionalismLiteracy in various computer systemsProficiency with the use of "Machine Keys"Good leadership skillsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.Adheres to all regulatory, company and department policies and proceduresAdditional RequirementsMust be able to sit, stand or walk for long periods of timeVisual and auditory range must include immediate environmentAbility to lift and carry 30 pounds, occasionally up to 60Mobility to move about casino floor quicklyAbility to monitor/respond to visual and audio cuesMust have the manual dexterity to operate a computer and other necessary equipmentMust have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.About UsAt Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools, a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.Job InfoJob Identification 90260Job Category CasinoJob Schedule Full timeLocations Harrah's Lake Tahoe (On-site)