Customer Service Associate

Job Summary Native Pest Management is hiring a Customer Service Representative to join its award-winning team. This remote, full-time role pays $18–$23/hour and offers comprehensive benefits, paid training, and clear career growth opportunities. The position involves handling inbound and outbound calls, assisting customers with scheduling, payments, and inquiries, and ensuring a positive customer experience. About Native Pest Management Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. Recognized for ethics and excellence, the company has earned: A place on the Inc. 5000 List of Fastest Growing Companies (2021–2025) The BBB Torch Award for Ethics (2021) Ranking in the PCT Top 100 largest pest control companies in North America #1 Pest Control Company in Florida by Top Rated Local™ The FLCAJ Readers’ Choice Platinum Award (2023) With over 10,000 five-star reviews , Native Pest Management is committed to exceeding customer expectations and building long‑term careers for its employees. Key Responsibilities Handle inbound and outbound calls to current and potential customers Identify customer needs, resolve issues, and provide solutions Escalate issues to supervisors when necessary Schedule and plan services and appointments Respond promptly to calls, texts, voicemails, and emails Assist management, technicians, and sales teams with daily requests Collect service payments and follow up on past‑due accounts Coordinate service schedules with field technicians Candidate Requirements Previous customer service experience required Call center experience strongly preferred Familiarity with CRM software preferred Proficiency with Google Suite (Docs, Sheets, Gmail) Ability to type at least 40+ WPMHigh School diploma or equivalent Strong written, verbal, and interpersonal communication skills Bilingual (English/Spanish) preferred but not required Must be eligible to legally work in the U.S. Compensation and Benefits Pay: $18–$23/hour Paid training Health, dental, vision, and life insurance (company covers 80% of individual premiums, 60% for dependents) Employee Assistance Program (EAP) with 24/7 support Paid vacation and holidays 401(k) with up to 4% company match Employee discounts Referral bonus program ($2,000) Why Join Native Pest Management? This is a chance to join a fast‑growing, ethics‑driven company in a recession‑resistant industry. Native Pest Management offers clear career paths, comprehensive benefits, and a supportive team environment. Military veterans are encouraged to apply. Application Process Start your job application Job Type: Full-time Pay: $18–$23/hour Location: Remote (Orlando, FL area) Hiring Process: Initial phone/Zoom interview → Follow‑up interview (Zoom or in‑person) → Background check (criminal, drug screen, driving record, work history, academic credentials). #J-18808-Ljbffr