Account Manager

Account Manager

The Account Manager is Blue Label's primary customer contact, responsible for managing relationships and delivering a high-quality experience across every interaction. In this full-time, non-exempt role, you'll handle day-to-day communication, manage orders, and coordinate all aspects of your accounts. You'll work with a high volume of customers, so strong organization, attention to detail, and follow-through are essential. You'll also partner closely with Business Development to onboard new customers, ensuring a smooth transition into ongoing account management.

Over time, you'll build strong expertise in our label and packaging solutions, allowing you to better support your customers, anticipate their needs, and provide informed recommendations.

Core Responsibilities and Duties

• You serve as the primary point of contact for customers, building strong, long-term relationships through responsive, professional communication (email, phone, and mail).
• You manage the full order process for new and existing products, keeping customers informed and proactively addressing issues to maintain trust and satisfaction.
• You develop a strong understanding of your customers' needs, supporting ongoing account growth, retention, and overall satisfaction.
• You partner closely with Business Development to onboard new customers, ensuring a smooth transition, accurate setup, and a positive first experience.
• You keep customer information accurate and organized while working cross-functionally with internal teams to keep projects on track and deliver a consistent, high-quality experience.
• You use product knowledge to guide customers in selecting the best label solutions, while continuing to build expertise in our offerings and capabilities.
• You occasionally meet with customers in person; periodic travel may be required.

Knowledge, Skills, and Abilities

• You build strong, trust-based relationships and take pride in delivering an exceptional customer experience.
• You communicate clearly and professionally, adapting your approach to work effectively with a wide range of customers and internal teams.
• You stay organized and manage competing priorities well in a fast-paced environment, taking ownership of your work and following through on commitments.
• You approach challenges with a calm, solutions-oriented mindset and bring empathy and professionalism to customer interactions.
• You are proactive and self-motivated, with the resourcefulness to navigate complex situations and find answers.
• You collaborate effectively and contribute to a positive team environment, stepping in where needed to support shared goals.
• You are comfortable using Microsoft Office tools (Outlook, Word, Excel) and learning systems that support account management and customer communication.

Education and Experience

• Bachelor's degree or equivalent work experience (preferred)
• 1-2 years of customer service experience.
• Prior Account Management experience is a plus
• Familiarity with CRM and MIS systems; knowledge of print and packaging industry is a plus.
• Bonus points for Spanish/English bilingual candidates

Account Manager Schedule Information

• Full-time, non-exempt (Hourly)
• Monday – Friday, 9:00 a.m. – 5:00 p.m.
• Occasional overtime and travel as business needs warrant

Why Work Here?

At Blue Label, we're a community of like-minded individuals working together toward a common goal: our customers. We offer a culture that welcomes innovation and teamwork, plus the following perks and benefits:

• Medical and Dental benefits effective from day one
• Life Insurance, Long and short-term disability, and vision insurance are offered after you start
• Generous PTO that increases with your tenure - plus 9 paid company holidays
• Sick leave in addition to your PTO
• Paid Maternity and Parental leave
• Generous company paid 401k contributions (4% per paycheck)
• Annual profit sharing
• Education and tuition reimbursement
• Volunteer Time Off to support employee efforts to give back to their communities
• Regular company events and employee-centric activities