Platform Engineer

Role Description

We are seeking an experienced OMS Platform Reliability Lead to drive the reliability, stability, and automation of a high-volume Order Management System (OMS) platform. This is a highly technical role that combines Platform Engineering, Site Reliability Engineering (SRE), and technical leadership to improve platform health through automation, observability, and proactive incident management. The ideal candidate will lead a technical support team while serving as the bridge between Software Engineering and IT Operations, driving self-healing capabilities, operational excellence, and continuous platform improvements.

Key Responsibilities

• Technical Automation & Self-Healing
  • Design and implement automated order replay mechanisms to resolve synchronization failures across event-driven integrations.
  • Develop automation tools and scripts using Python, REST APIs, or platform SDKs for bulk updates and system remediation.
  • Build advanced monitoring dashboards using tools such as Splunk, Datadog, ELK, or New Relic.
  • Design proactive alerting to detect stuck orders, inventory mismatches, API failures, and platform issues before customer impact.
• Platform Reliability & Incident Management
  • Serve as the highest technical escalation point for production issues requiring Java debugging and GraphQL troubleshooting.
  • Perform detailed Root Cause Analysis (RCA) using application logs and event-driven architecture.
  • Analyze API performance and database interactions to recommend performance improvements.
  • Maintain incident documentation, technical workarounds, and operational runbooks.
• Engineering Collaboration
  • Partner with Engineering, Architecture, and E-commerce teams to ensure operational requirements are incorporated into development roadmaps.
  • Collaborate with external platform vendors regarding upgrades, integrations, and API changes.
  • Mentor technical support engineers in GraphQL optimization, Java debugging, and platform troubleshooting.
• Release & Change Management
  • Validate platform configurations and custom extensions during release cycles.
  • Support Git-based version control, branching strategies, and operational hotfix deployments.
  • Ensure deployment stability through strong CI/CD awareness and release governance.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
• 5+ years of experience in OMS Technical Operations, Platform Engineering, or Site Reliability Engineering within high-volume SaaS environments.
• Strong understanding of Order Management Systems and event-driven architectures.
• Experience with REST APIs, JSON, GraphQL, and Java troubleshooting.
• Strong SQL skills for operational diagnostics and reporting.
• Proficiency in Python for automation and scripting.
• Experience with Git, CI/CD pipelines, and deployment best practices.
• Hands-on experience with observability tools such as Splunk, Datadog, ELK Stack, or New Relic.
• Knowledge of messaging/event technologies such as Kafka, Pub/Sub, or Event Grid.
• Strong analytical and troubleshooting skills with experience performing Root Cause Analysis (RCA).
• Familiarity with ITIL processes and an SRE mindset focused on automation and reducing manual operational effort.

Preferred Qualifications

• Hands-on experience with Fluent Commerce, including:
  • Fluent GraphQL API
  • Webhooks
  • Essential Rules
  • Fluent SDK
• Experience supporting high-volume eCommerce or retail platforms.
• Experience designing self-healing operational automation.

Desired Skills

• Platform Reliability Engineering
• Site Reliability Engineering (SRE)
• OMS Operations
• Fluent Commerce
• GraphQL
• Java
• Python
• SQL
• REST APIs
• Kafka
• Event-Driven Architecture
• Datadog
• Splunk
• ELK Stack
• New Relic
• Git
• CI/CD
• Root Cause Analysis
• Incident Management
• Observability
• Automation Engineering

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.