Intake Technician (In-office)

Job Description

If you think you are the right match for the following opportunity, apply after reading the complete description.

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What's unique about this role?

The Intake Technician is responsible for the receipt and tracking of incoming electronic and physical media from external clients. This position also pre-processes client evidence with Forensic tools, extracts data as required, generates reports, and prepares data for loading into processing software. In addition, the Intake Technician ensures the exemplary quality of the processed data while utilizing resources effectively, and ensuring requests and deadlines are either met or exceeded.

What will this person do?

• Log client media/evidence and project information accurately; maintaining Chain of Custody.
• Store, safeguard, and maintain all media'evidence in a storage facility.
• Generate media reports and conduct data backups, extraction/restoration, and pre-processing using forensic applications and methods.
• Maintain a sense of urgency on high priority and critical requests.
• Work on job requests proactively from a queue as well as by assignment to ensure that jobs progress with minimal delay.
• Communicate job status and potential issues effectively to Intake Manager'Queue Manager and provide detailed handoff instructions during shift'job turnover.
• Perform thorough quality checks on client data and work product at multiple stages to ensure quality and eliminate rework.
• Perform administrative duties relevant to project maintenance (billing, reporting, etc.).
• Help maintain a clean and well-organized computer lab at all times.
• Use password cracking software and forensic tools to access and repair data as needed.
• Completes duties with direct and indirect supervision, escalating problematic issues to more senior team members as needed.
• Perform other related duties as assigned.

Bring your passion and together we will shine. It would also be great if you had the following:

• High School degree or equivalent experience.
• Associate's degree, two-year certification, Bachelor's Degree, or equivalent work experience'certifications preferred.
• 1-3yearshandling sensitive data, preferably in an electronic discovery environment.
• Demonstrated experience with computer hardware and physical media highly preferred.
• Microsoft Office skills and experience working with Microsoft Windows operating systems.
• Must have strong attention to detail and a high level of organization'categorization skills – this is an absolute "must have" and must be able to complete work with a positive, solution-focused attitude.
• Ability to solve problems, prioritize, and multitask in a fast-paced, deadline-driven environment.
• Excellent verbal, written, and interpersonal communication skills with customer service focus.
• Ability to work successfully in a team environment as well as independently.
• Ability to maintain strict confidentiality.
• Self-motivated and self-directed, with the ability to take initiative and solve problems Ability to work flexible hours as needed.
• Ability to quickly learn new applications and processes.
• Always maintains a high level of customer service towards internal and external clients.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

This role will be eligible to participate in an annual bonus or incentive program. xhyhwjd

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.