Technical Lead

Technical Lead - Now Assist Ai Agent / Llm Topic Developer / Servicenow Integration Hub Developer

Must Have Technical/Functional Skills

• Strong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich).
• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Strong hands-on and leadership experience in Integration Hub spokes.
• Practical experience on Flow Designer and scripted REST APIs.
• Strong knowledge and hands-on experience on OAuth 2.0.
• Strong knowledge and hands-on experience on Workday Web Services or REST integration experience.

Roles & Responsibilities

• Build and configure AI agents (virtual agents, copilots) on ServiceNow.
• Design multi-step agent workflows for real scenarios.
• Use Now Assist capabilities to automate:
• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered "topics" (use cases) for agents.
• Design:
• Prompts
• Instructions
• Guardrails
• Tune responses for:
• Accuracy
• Tone
• Business context
• Define dialog flows:
• Intents
• User journeys
• Fallback handling
• Ensure:
• Natural conversation
• Minimal friction
• Improve metrics like:
• Containment rate
• Resolution rate
• Build integrations between ServiceNow and other systems:
• Salesforce, SAP, Workday
• Azure, AWS, REST APIs
• Use:
• Integration Hub (spokes)
• Flow Designer
• REST/SOAP APIs
• Design low-code workflows
• Automate:
• Incident management
• HR workflows
• Approval processes
• Build:
• Flows
• Subflows
• Actions

Salary Range- $120,000-$150,000 a year