Head of Technical Account Management - AMER (Austin)

Austin, TexasGoToMarket – Customer Success /Full-time /On-siteWho is Sonar?Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:SonarQube: The world’s leading AI code review and verification platform.SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:Committed to our customers and community.Obsessed with quality.Deliberate in our decisions.Effective as one team.With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.The impact you will have We are seeking a world-class customer-focused leader for our Technical Account Management team in the US. This team is the driving force behind Sonar’s premium post-sales experience for all customers globally. As the Head of Technical Account Management, you will be the visionary and innovative leader behind all planning, building and transformation, recruiting, hiring, and interaction with our top customers globally. Under your leadership, the team will provide best practice guidance, identify technical inhibitors preventing value realization, and act as the single point of contact for all things technical SonarSource after onboarding is complete.What You'll Do Daily:Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible. Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.Architect and design playbooks to standard repeatable processes including health checks, business reviews, success planning, and customer training.Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.Drive the adoption and successful implementation of SonarSource products within customer environments.Establish clear retention goals and processes for account management to ensure alignment with business objectives.Represent the customer's voice by collaborating closely with product, sales, marketing, and customer support teams to ensure alignment on onboarding processes, product enhancements, and customer feedback loops. Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.Build strong relationships with key customers, understand their needs, and advocate for their success within the company. Act as a trusted advisor and strategic partner during the adoption and consumption process.Act as the technical escalation path for Customers.Challenge the status quo in the team processes and activities to automate, increase working efficiency and ultimately improve overall delivery quality to our customers The Skills You Will Demonstrate:Customer-centric mindset with a passion for delivering exceptional customer experiences.Excellent leadership and people management skills with experience in building and motivating high-performing teams.Strong understanding of developer tools, software development lifecycle, and technical concepts.Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company.Strategic thinker with the ability to develop and execute success plans to drive customer adoption, retention, and growth.Analytical mindset with the ability to leverage data to drive insights and decision-making.Exceptional communication and interpersonal skills with the ability to influence and collaborate cross-functionally.Understanding of the changing SDLC landscape change with the advent of GenAI and agentic developmentBachelor’s degree in Computer Science, Business, or related field; MBA or equivalent experience preferred.In-office cultureWe're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having. Candidates need to be genuinely based in the location the role is posted — if that's not where you are today, we're happy to support relocation for the right person.We value diversity, equity, and inclusionAt Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.If you need any accommodation, please reach out to us at [email protected]. All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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