Assistant Cloud Administrator for the Division of HPD TECH

About the Agency The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. We maintain building and resident safety and health We create opportunities for New Yorkers through housing affordability We engage New Yorkers to build and sustain neighborhood strength and diversity Your Team Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro‑actively react to building, neighborhood and market conditions. The Office of HPDTech is composed of 9 units: CIO, Budget, Enterprise Architecture, Ideation, Infrastructure Network and Systems, Planning & Compliance, Product Area, Release & Service Management, and Security. Your Impact As the Assistant Cloud Administrator for the Division of HPD TECH, you will maintain the infrastructure and functionality of the agency’s cloud environments also used by Section 8/HAS. You will assist clients in installing and troubleshooting access to their cloud services, while working alongside the Cloud Administrator to ensure that cloud services continue to function and the service level agreements for function and availability are maintained. You will create, maintain, and troubleshoot all parts of the HPD cloud environments with a heavy focus on the Section 8/HAS Elite AVD environment within Azure. Your Role Your role will be to assist the HPDTECH Cloud Administrator(s) in all day‑to‑day duties, including but not limited to what is mentioned in the responsibilities and skills required in this document. You will maintain the cloud environment, ensure it is up to date with all patches and configuration with attention to cost savings and performance. Your Responsibilities Provision resources and maintain the cloud environment by adding new servers or databases as needed. Examine performance metrics, identify, troubleshoot and correct issues within cloud environments to ensure highest possible levels of performance. Coordinate with vendors and other internal teams to ensure that any issues are communicated with department heads and are quickly resolved. Manage security for cloud environments by monitoring access requests and reviewing security logs for suspicious activity. Maintain and upgrade existing cloud environment components and OS to ensure optimal performance and up to date patch levels. Manage Azure cloud resources, including creating virtual machines, scale‑sets, storage, storage accounts, Virtual Networks, databases, and other resources. Develop new features and functionality for existing systems while maintaining performance standards. Monitor system performance to ensure that it meets business requirements, identify potential issues before they become problems, and recommend solutions. Provide technical support for the cloud computing platform to internal customers who use the platform for their day‑to‑day work. Provide technical backend and end‑user support for Section 8/HAS Elite Published app. Required Skills Ability to manage Azure cloud resources, including creating virtual machines, scale‑sets, storage, storage accounts, Virtual Networks, databases, and other resources. Ability to provision resources and maintain the cloud environment by adding new servers or databases as needed. Ability to maintain and upgrade existing cloud environments and Operating Systems to ensure optimal performance & security patch levels. Ability to examine performance metrics and troubleshoot issues with cloud environments to ensure the highest levels of performance and availability. Ability to manage security for cloud environments by monitoring access requests and reviewing security logs for suspicious activities. Monitor system performance to ensure that it meets business requirements, identifying potential issues before they become problems and recommending solutions. Coordinate with vendors and other internal teams to ensure that any issues are communicated and quickly resolved. Develop new features and functionality for existing systems while maintaining performance standards. Providing technical support for the cloud computing platform to internal customers who use the platform for their work. Understand, monitor and support Section 8/HAS Elite System on AVD on Azure environment. Preferred Skills Experience with Azure virtual desktop, Office 365, logs, CLI, and log analytics will be an added advantage. Minimum Qualifications

• 1) A baccalaureate degree from an accredited college, including or supplemented by twenty‑four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full‑time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
• 2) A four‑year high school diploma or its educational equivalent and six (6) years of full‑time satisfactory software experience as described in “1” above, including one year in a project leader capacity or as a major contributor on a complex project; or
• 3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A master’s degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four‑year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full‑time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City Residency is not required for this position. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr New-York-City-Department-of-Housing-Preservation-