Front Desk Patient Relations Coordinator

Front Desk Patient Relations Coordinator

Premier Dental is a patient-centered, multi-doctor, specialty practice known for delivering excellent care in a friendly, welcoming environment. In addition to General Dentistry, we offer advanced services, including Oral Surgery, Endodontics, and an in-office Periodontist as part of our team. As our practice continues to grow, and with exciting internal team advancements, we are expanding our front desk team! This is a great opportunity to join a thriving office where career growth and team development are a priority. We are seeking a reliable, positive, and detail-oriented Front Desk Patient Relations Coordinator who is organized, professional, self-driven, and patient-focused. We are a high-quality team that is dedicated to exceptional patient care and seamless coordination across specialties. If you enjoy helping people and want to be part of a supportive, collaborative dental team, we'd love to meet you!

Premier Dental: 510 E. McPherson Hwy, Clyde, OH 43410

Office Schedule:

• Mondays 10:00 am - 6:00 pm
• Tuesdays 8:00 am - 5:00 pm
• Wednesdays 8:00 am - 5:00 pm
• Thursdays 10:00 am - 6:00 pm
• Fridays 9:00 am - 3:00 pm

Daily Responsibilities (not limited to):

• Greeting patients and creating a warm, professional first impression.
• Checking patients in and out.
• Answering incoming calls and responding to patient inquires.
• Scheduling, confirming, and adjusting appointments.
• Verifying and updating patient information and insurance.
• Processing payments, collecting co-pays, collecting past balances.
• Coordinating with clinical staff to maintain efficient patient flow.
• Managing daily front desk tasks including emails, forms, confirmations, records, external communications, etc.
• Maintaining a clean and organized reception area.

Qualifications Required:

• Previous experience in a dental customer service or administrative role.
• Strong communication and interpersonal skills.
• Ability to be a self-starter, multitask and work in a fast-paced environment.
• Reliability, punctuality, and professionalism.
• Basic computer skills and comfort with digital scheduling systems.

Preferred:

• Experience in a dental office.
• Knowledge of dental terminology, insurance benefits, and practice management software.

Benefits:

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.