Medical Receptionist - Phone Operator/Scheduler

Front Office Coordinator

Job Purpose: Responsible for greeting patients, answering telephones and general office duties.

Job Duties:

• Greets patients and visitors in a friendly and helpful manner.
• Answers phones, answers e-mails/patient portal messages, checks voicemails, schedules appointments.
• Sends messages to nurses for clinical patient needs.
• Treats staff, providers and patients with respect.
• Enters new patients information and update current patients information.
• Checks in patients through Phreesia by verifying demographics; verifying insurance, collecting and posting payments.
• Collects balances and copays and balances all payments at the end of the day.
• Gives patients samples, paper prescriptions, and paperwork left for them at the front desk. Cleans out these areas after 90 days.
• Unlocks and locks the front doors and closes office by locking doors and turning off lights after the last patient has exited.
• Handles returned letters address changes.
• Restocks the front desk as needed with supplies and paperwork.
• Keeps work area and waiting room clean and neat.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; reporting when repairs are needed.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Conforms to all clinic policies outlined in the employee manual or received verbally from a supervisor.
• Performs any other task assigned by a supervisor.
• Working hours will be between 7:45am and 7:00pm weekdays and can also include 9:00am-1:00pm on Saturdays.

Skills/Qualifications: Procedural Skills, Documentation Skills, Interpersonal Skills, Verbal Communication, Multi-tasking Skills, Planning, Dependability, Teamwork

Requirements: Applicant must have 2 years customer service experience (preferably medical), great typing skills, and computer experience. Must be a team player and willing to help out when needed. Must be able to work in a high volume department with great time management skills.

Preferred experience includes knowing health insurance plans and understanding the specialty of primary care.