Customer Service Supervisor

What You Need To Know Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people u2013 and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazeru2019s isn't just one of Forbesu2019 Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazeru2019s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazeru2019s, you would be part of a team that values excellence, innovation, and community. This is more than just a job u2013 it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people. Overview The Supervisor, Accounts Receivable (A/R) on the CAS team (Customer Accounts Services) plays a critical role managing AR operations, improving processes, and coaching hourly employees to ensure timely and accurate cash application, collections, and account reconciliations. The ideal candidate is hands-on and detail-oriented in a high-volume, fast-paced environment. This role requires strong leadership and problem-solving skills to drive results while maintaining positive relationships with clients and internal stakeholders. If you thrive in an environment where you can optimize workflows, drive efficiency, and support a growing finance team, weu2019d love to hear from you Primary Responsibilities + Oversee and lead Accounts Receivable operations u2013 Cash Application, account reconciliations, collections, and process improvement to ensure accuracy and timeliness + Provide leadership, guidance, and training to the account receivable team in a timely manner + Address performance issues, provide coaching, and support employee development to maintain a high-performing team + Monitor AR aging reports, resolve disputes, reduce past-due balances, and provide reporting on collection performance + Handle escalated concerns and resolve all issues presented in a professional and timely manner + Serve as the primary point of contact for internal customers (Finance, Sales, and Operations) + Ensure all workflow tasks are monitored and worked throughout the day + Communicate effectively to levels of authority + Collaborate with the management team and agents to facilitate and foster a spirit of innovation and inclusion. + Perform other job-related duties as assigned Additional Primary Responsibilities Minimum Qualifications + High school diploma or equivalency plus 1-2 years in a lead or supervisory role + Proficiency in Excel (pivot tables, VLOOKUP, data analysis) + Strong knowledge of AR processes, collections, cash applications and account reconciliations + Knowledge of ERP systems (SAP) and other MS Office applications + Ability to train and develop a team in an evolving environment + Ability to resolve disputes and improve AR processes + Excellent interpersonal, customer service, analytical and problem-solving skills + Strong communication and presentation skills (written, verbal, persuasion, motivation) Physical Demands + Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine + Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping + May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs EEO Statement Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. _If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at _Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.