Healthcare Scheduler
VirtualVocations
To support patient scheduling needs, the full-time remote Healthcare Scheduler will manage incoming calls, verify patient information, and schedule appointments while maintaining a high level of customer service in a fast-paced call center environment. Key responsibilities Answers incoming calls, prioritizes inquiries, and schedules, cancels, or reschedules patient appointments according to departmental policies Obtains and accurately captures patient demographic and insurance information while documenting conversations and resolving escalations Collaborates with various departments to coordinate care appointments and manages complex scheduling scenarios Required qualifications High School Diploma Two years of data look-up/data entry experience Two years of customer service experience involving complex analytical problem-solving skills One year of remote work experience Experience in Connection Advisor roles or an equivalent combination of education and experience
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