Community Operations Manager

Job Description

Job Description

Legacy is seeking a dedicated, self-motivated Community Manager / Maintenance Technician to oversee the daily operations and physical maintenance of one of our manufactured home communities. This unique role is ideal for an individual who enjoys balancing administrative responsibilities, resident relations, sales, and hands-on maintenance while taking pride in creating a safe, attractive, and welcoming community.

By joining Legacy, you will become part of a team committed to cultivating thriving communities where mutual respect, integrity, accountability, and collaboration are the foundation of everything we do.

The Community Manager / Maintenance Technician serves as the primary onsite representative for the community and is responsible for delivering exceptional customer service, maintaining community standards, preserving company assets, and ensuring residents enjoy a high-quality living environment.

Essential ResponsibilitiesCommunity Operations

• Oversee the day-to-day operations of the manufactured home community.
• Collect monthly rent payments and accurately process resident transactions.
• Maintain resident files, ensuring records remain accurate, confidential, and compliant.
• Process applications, leases, and other resident documentation in accordance with Fair Housing laws and company policies.
• Enforce community rules and lease provisions professionally and consistently.
• Maintain current and accurate records in Rent Manager and other company software.
• Build positive relationships with residents while providing exceptional customer service.
• Coordinate with the Regional Manager and legal counsel regarding collections, notices, evictions, and compliance matters.
• Prepare and distribute resident communications and notices.
• Coordinate and oversee outside contractors and vendors.
• Perform routine property inspections and identify maintenance, safety, or compliance concerns.
• Assist with budgeting, purchasing, and expense management as directed.
• Respond professionally to resident concerns and resolve issues promptly.
• Perform additional administrative duties as assigned.

Sales & Leasing

• Market and sell company-owned inventory homes and broker resident-owned homes.
• Ensure all available inventory is accurately listed on Legacy's website and partner marketing platforms.
• Respond promptly to phone, email, text, internet, and walk-in inquiries.
• Enter and maintain all prospective buyer information in the CRM system.
• Schedule and conduct community tours and home showings, including evenings and weekends as needed.
• Maintain show-ready inventory homes.
• Process earnest money deposits and residency applications.
• Coordinate home sale closings with corporate staff.
• Prepare and submit closing documentation.
• Assist with post-closing administrative and titling activities.
• Stay informed on current marketing promotions and sales initiatives.
• Notify the Regional Manager of all purchase offers.

Maintenance & Property Appearance

• Maintain the overall appearance, cleanliness, and safety of the community.
• Complete routine maintenance and preventative maintenance projects.
• Perform general repairs involving plumbing, irrigation, carpentry, painting, minor electrical work, and other building systems within the scope of the position.
• Troubleshoot and repair water and sewer system issues.
• Repair or replace damaged water meters and related components.
• Conduct monthly manual water meter readings.
• Maintain community landscaping, including mowing, trimming, watering, weed control, and seasonal maintenance.
• Pick up litter and maintain clean common areas daily.
• Maintain clubhouse, common facilities, sidewalks, parking areas, and amenities.
• Maintain the community swimming pool in compliance with applicable health and safety regulations.
• Perform seasonal responsibilities including winterization of meter pits, snow and ice removal, and other weather-related preparations.
• Deliver resident notices and community communications.
• Coordinate vendor work and verify completion of contracted services.
• Conduct routine safety inspections and report hazards immediately.
• Maintain maintenance equipment, tools, and company assets.
• Respond to after-hours emergency maintenance calls involving water, sewer, and other community emergencies.
• Perform additional maintenance duties as assigned.

Core Competencies

The successful candidate demonstrates:

• Excellent verbal and written communication skills
• Exceptional customer service and professionalism
• Strong organizational and time management skills
• Ability to prioritize multiple responsibilities independently
• Sound judgment and effective decision-making
• Strong troubleshooting and problem-solving abilities
• Attention to detail and accuracy
• Initiative and self-motivation
• Honesty, integrity, and accountability
• Ability to maintain confidential information
• Adaptability in a fast-paced environment
• Positive attitude and team-oriented mindset

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum of 2 years of property management, maintenance, or related experience preferred.
• Previous manufactured housing, apartment, RV park, or property management experience is highly preferred.
• Working knowledge of general building maintenance, plumbing, landscaping, irrigation, and preventative maintenance.
• Basic computer proficiency, including Microsoft Office and property management software.
• Ability to learn Rent Manager, CRM platforms, and other company systems.
• Valid driver's license with acceptable driving record.
• Ability to successfully pass a background check and drug screening.

Physical Requirements

This position requires the ability to:

• Frequently walk throughout the community.
• Lift and carry up to 50 pounds.
• Bend, kneel, climb ladders, crouch, reach, and work in confined spaces.
• Operate maintenance equipment and power tools safely.
• Work outdoors in varying weather conditions.
• Sit for extended periods while performing administrative work.

Work Environment

This is a full-time, 40-hour per week position that combines office administration with outdoor maintenance responsibilities. Daily work will include both office and field activities. Evening, weekend, and after-hours emergency response may occasionally be required to meet the operational needs of the community.

Benefits

Legacy offers a competitive benefits package including:

• Competitive Compensation
• Sales Commission Opportunities (eligible inventory and brokered home sales)
• Paid Vacation and Sick Leave
• Paid Holidays
• Medical, Dental, and Vision Insurance
• Additional Voluntary Benefits
• 401(k) Retirement Plan

At Legacy, we believe thriving communities begin with exceptional people. If you enjoy building relationships, solving problems, taking ownership, and making a visible impact every day, we'd love to hear from you.