Service Advisor

Deland Chrysler Jeep Dodge Ram

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Service Advisor in Jasper, AL vacancy

Service Advisor
Essential Duties * Advises customers about necessary service for routine maintenance. * Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. * Confers with customers about inspection results, recommend...
Suggested
Grey Wolf Auto Group
Jasper, AL
17 hours ago
Sales Coordinator Remote
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Jasper, AL
a month ago
Front Desk Administrative Receptionist Position
Administrative Specialist 1 Location: Jasper, AL Contract: 1 Year Client- Alabama Power Job Summary This position provides a comprehensive range of administrative, clerical, and paralegal support to the team. The role includes front-desk reception duties, calendar...
Suggested
Contract work
Work at office
4P Consulting Inc
Jasper, AL
1 day ago
Administrative Assistant
Administrative Assistant Job Location: Jasper, AL (Onsite) Job Duration: 6+ months with possible extension. Job Description: General admin assistant skills. Computer skills. Experience in Excel knowledge, PowerPoint, and Word. Phone skills Admin - ...
Suggested
TPI Global
Jasper, AL
17 hours ago
Hotel Front Desk Attendant
Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries...
Suggested
Choice Hotels
Jasper, AL
2 days ago
Automotive Service Manager
...to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Job Description The Automotive Service Manager, reporting to the Store Manager, will be responsible...
Express Oil Change & Tire Engineers
Jasper, AL
3 days ago
Hotel Front Desk Receptionist
$12 per hour
...We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent...
Hourly pay
Work at office
Sleep Inn & Suites Jasper I-22
Jasper, AL
4 days ago
Administrative Assistant
Job Title Calendar Management, Travel arrangements, timekeeping, Expense/Invoice Processing, Ordering Suppliers, Coordinating event logistics/catering, other administrative functions. Maintain confidentiality, integrity and high level of professionalism. Ability...
Work at office
US Tech Solutions
Jasper, AL
4 days ago
Financial Services Representative
$15 - $18 per hour
## Financial Services RepresentativeApplylocations: Jasper, AL, United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: R18609World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most...
Hourly pay
Full time
Interim role
Work at office
Local area
Shift work
Weekend work
Afternoon shift
Loansbyworld
Jasper, AL
1 day ago
Customer-Focused Lot Attendant
...entrance. This role ensures a sufficient quantity of carts and involves frequent customer interactions, making excellent customer service skills essential for success. You will be one of the first and last points of contact for customers, emphasizing the importance of...
The Home Depot
Jasper, AL
4 days ago
Head of Service Management
Summary Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to...
Local area
Immediate start
North Country Chrysler Jeep Dodge Ram of Jasper
Jasper, AL
17 hours ago
Service Operations Manager
...North Country Ford of Jasper is seeking a Service Department Manager to run an efficient and profitable service department. You will lead staffing, customer retention, and cost controls while ensuring all service records are maintained properly. The ideal candidate must...
North Country Ford of Jasper
Jasper, AL
2 days ago
Customer Service Associate
...Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers...
Flexible hours
Afternoon shift
Big Lots
Jasper, AL
1 day ago
Customer Service Representative
...PURPOSE: The Customer Service Representative (CSR) is under the immediate supervision of the agency manager to do routine data entry, office work of normal complexity, endorsements, remittance and answer the telephones in accordance with established standards and procedures...
For contractors
Work at office
Immediate start
Allstate Insurance Agency - Bryant Brooks
Jasper, AL
4 days ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...
Contract work
Part time
Local area
Dollar Tree
Jasper, AL
3 days ago
Night Auditor
$12.5 per hour
...Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed Audit and reconcile all financial records such as...
Full time
Part time
Flexible hours
Night shift
WizeHire
Jasper, AL
1 day ago
Night Auditor
$12.5 per hour
Night Auditor Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career...
Hourly pay
Internship
Night shift
Five Rivers Hospitality
Jasper, AL
17 hours ago
Customer Service Associate I
...Join our team as a Customer Service Associate and deliver exceptional shopping experiences. Engage with customers, manage transactions, and help keep our store organized and welcoming. If you excel in customer service and thrive in a fast-paced retail environment, this...
Dollar Tree
Jasper, AL
3 days ago
Retail Merchandise & Customer Experience Associate
...with customers, maintain store organization, and uphold a positive store culture. The ideal candidate possesses excellent customer service skills, can multi-task, and is available to work a flexible schedule. A competitive salary and benefits package are included, along...
Flexible hours
The TJX Companies , Inc.
Jasper, AL
4 days ago
PATIENT SERVICES LEAD (FULL TIME)
$15 per hour
...Morrison Healthcare We are hiring immediately for a full time PATIENT SERVICES LEAD position. Location : Walker Baptist Medical Center - 3400 Highway 78 East, Jasper, AL 35501. Note: online applications accepted only . Schedule : Full time schedule...
Hourly pay
Full time
Part time
Local area
Immediate start
Remote work
Flexible hours
Shift work
Compass Group, North America
Jasper, AL
4 days ago
Retail Sales Specialist
$18 per hour
...As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional...
Local area
Visa sponsorship
Flexible hours
Charter Communications
Jasper, AL
2 days ago
Sales Specialist
...to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options. By understanding...
Local area
Home Depot
Jasper, AL
17 hours ago
Territory Sales Representative
...work/life balance, and seek continuous growth opportunities. We hold firm to the belief that our culture of Ownership, Growth, and Service stands as the foundation of our success. By attracting individuals with a relentless drive for personal achievement and collective...
Weekly pay
Work experience placement
Local area
Alleviation Enterprise LLC
Jasper, AL
4 days ago
Entry Level Sales Representative
...meeting face‑to‑face with business owners and decision‑makers to offer some of the industry’s best supplemental insurance products and services to them and their employees. You will work with business owners, benefits managers, and their employees individually at times;...
Weekly pay
Work experience placement
Local area
Altitude Group Inc.
Jasper, AL
17 hours ago
Part-time Salesperson - Evenings/Weekends
...What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge and basic part knowledge. The role has the basic ability...
Full time
Part time
Local area
Weekend work
Afternoon shift
Advance Auto Parts
Jasper, AL
17 hours ago
Salesperson for Retail Sales
$18 per hour
...As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional...
Local area
Visa sponsorship
Flexible hours
Spectrum
Jasper, AL
5 days ago
Sales Associate - Part Time
...Sales Associate The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store...
Hourly pay
Part time
Flexible hours
Night shift
Belk
Jasper, AL
1 day ago
Farm & Home Equipment Sales Specialist
Rural King, located in Jasper, Alabama, is seeking a dedicated Sales Consultant to assist customers with their agricultural and household needs. The ideal candidate will provide expert advice, ensuring a positive and informative shopping experience while managing product...
Rural King
Jasper, AL
3 days ago
BAYLOR Certified Nursing Assistant Ridgewood Health Services
$14 - $17 per hour
...team and contribute to a warm environment? If so, this full-time Certified Nursing Assistant (CNA) position with Ridgewood Health Services could be perfect for you! Join our living facility in Jasper, AL and help brighten the days of our valued residents. Not...
Full time
Temporary work
Shift work
Ridgeview and Ridgewood Health Services
Jasper, AL
1 day ago
Store Associate
$15 per hour
...our team of thousands as we positively impact millions—one customer at a time. Essential Functions Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving...
Part time
Local area
Shift work
Hispanic Alliance for Career Enhancement
Jasper, AL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Advisor. Be the first to apply!