Warehouse Operations

Warehouse Customer Specialist

R&S Logistics is a single-source 3PL team whose employees embody our values of Agility, Stewardship, Tenacity, Invested, and demonstrating Gratitude! We strive to attain the standard set forth in Colossians 3:23, doing our best at every opportunity.

R&S Logistics Warehouse Customer Specialists thrive in a physically demanding environment, function as a courteous, reliable and available first point of contact for customers, and consistently demonstrate our commitment to customer satisfaction. The Warehouse Customer Specialist is detail-oriented, with the ability to organize workflows and prioritize tasks. Warehouse Customer Specialists demonstrate flexibility and a willingness to accept new and challenging assignments while displaying a commitment to safe operations and customer satisfaction.

Embodying R&S Logistics' values of Agility, Stewardship, Tenacity, Invested, and demonstrating Gratitude, Warehouse Customer Specialists are committed to helping create and sustain an environment in which all R&S Associates can thrive.

Job Overview

This part-time role will be approximately 8-12 hours per week, accomplished in 2-3 shifts of 4-hour duration. Rotational Saturday work is required (one out of every 2 or 3 Saturdays). Saturday Hours are 6:30 AM - Noon; Monday and Friday Hours begin at 8:30 AM.

Warehouse Customer Specialists take professional ownership of customers' inventory fulfillment in a fast-paced environment. Tasks include but are not limited to: computer-based order processing, physical retrieval of inventory, reorganization of stock, staging of inventory, and scheduling of inbound and outbound carriers.

Warehouse Customer Specialists accurately follow a supervisor's direction but also possess the ability to succeed with minimal oversight.

The Warehouse Customer Specialist Position is On-Location.

Responsibilities and Duties:

• Receiving, Processing, and Prioritization of Customer Inventory
• Greeting the Public in a Courteous and Timely Manner
• Loading, Unloading, Verifying Count & Condition of, Carefully Handling and Properly Storing Customer Inventory
• Responding to Customer Inquiries
• Collaborating with Warehouse Manager to Direct Warehouse Associates' Tasks
• Actively Participating in Ongoing Training Programs with Satisfactory Results
• Adhering to R&S Logistics' Standards of Quality and Customer Service
• Safely Operating a Forklift and/or Order Picker
• Assisting in Warehouse Maintenance & Improvements, Including Installation of Pallet Racking
• Performing Duties Customarily Assigned to Warehouse Associates on an As-Needed Basis
• Adhering to all Industry-Specific and Site-Specific Safety Requirements
• Accurately Reporting Time Worked, Adhering to Clock-In/Clock-Out Procedures
• Adhering to R&S Logistics' Employee Handbook

Qualifications and Skills:

• R&S Logistics Warehouse Customer Specialists possess the following:
• Strong Customer Service Skills
• Attention to Detail
• Strong Written and Verbal Communication Skills
• Ability to Organize and Prioritize Tasks in a Fast-Paced Environment
• Ability to Work in both a Team Environment and Independently
• Cognitive Ability and Manual Dexterity to Satisfactorily Perform Duties and Complete Tasks

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

Physical Requirements

• Standing, Walking, & Sitting for Prolonged Periods
• Working in a Seasonally Hot or Cold Warehouse Environment
• Lifting Loads of Up To 60 Pounds
• Bending, Squatting, and Reaching
• Intermediate Computer Data Entry and Keyboarding