Program Manager

Program ManagerRockwood - Portland, OR 97233OverviewPosition Type Full Time Category Program Services LeadershipDescriptionRate of Pay : $75k per yearShift : Monday-Friday 8am-4:30pmEligible Benefits11 Paid Holidays5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday (loaded every January 1st)Generous PTO policy and SabbaticalEmployer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance ProgramVoluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance5% Retirement Match with no waiting periodAnnual bonus programAnnual professional development allotmentMileage reimbursement at federal rate for work related travelInclusive workplace cultureBilingual wage differentialJob SummaryThis full-time Program Manager provides manages all aspects of assigned program operations. The Program Manager provides leadership, supervision, and development to program staff. This role ensures high-quality service delivery, contract and documentation compliance, effective coordination with community partners, internal behavioral health division alignment and collaborative support of participants through trauma-informed, recovery-oriented practices. The Program Manager also assists with program development, quality assurance, and operational tasks as assigned to maintain effective, ethical, and participant-centered services across the organization.Essential Job Duties and ResponsibilitiesExercise independent judgment and decision-making in overseeing program operations, directing supervisory and frontline staff, resolving complex operational and participant-related issues, setting priorities, and ensuring continuity and quality of services. Serve as the primary decision-maker for program-level operations and escalate high-impact concerns to senior leadership, as appropriate.Guide program development, including enhancement of workflows, processes, service delivery and participant support to improve outcomes.Collaborate professionally with community partners including contractors, treatment providers, parole/probation and other service and resource providers, conducting outreach to enhance partnerships.Manage recruiting, onboarding, training, development, performance management and retention of program staff, fostering a positive and productive work environment.Provide staff supervision in alignment with OAR guidelines, ensuring compliance with regulatory and organizational expectationsEnsure adequate staffing coverage by overseeing scheduling and delegation, supporting supervisors in managing gaps in coverage, and coordinating operational responses to maintain continuity of care and program operations.Collaborate with the multidisciplinary team to ensure high-quality, coordinated participant care and strong team cohesion, appropriately deferring clinically complex or high-acuity cases to licensed behavioral health staff.Monitor and audit staff documentation to ensure adherence to organizational and regulatory standards, including meeting the 50% direct-service minimum requirement, completing documentation within 24–72 hours, and maintaining high-quality, Medicaid-compliant progress notes and service records.Foster a collaborative, inclusive and team-oriented environment, supporting conflict resolution and effective communication across the team.Proactively identify participant, staff, compliance and program risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies.Provide leadership during critical incidents and crises, ensuring staff compliance with established procedures, activating onsite support and Narcan administration as required, and overseeing complete, accurate incident documentation and resolution.Ensure housing compliance and upkeep in partnership with the Operations team to ensure safety, cleanliness and supplies, and conduct monthly safety check.Oversee and facilitate contract compliance, quality assurance, accurate data collection and reporting, ethical practice and adherence to organizational policies within program oversight.Serve a diverse population effectively, providing leadership that supports participant-centered, culturally responsive, trauma-informed, and recovery-oriented services.Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.Participate in regular supervision, team meetings, and training as assigned.Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.Experience, Knowledge, Skills and AbilitiesThe following are the minimum levels required to successfully perform the Essential Job Duties and Responsibilities.Qualified Mental Health Associate (QMHA) certification, requiredPeer Wellness Specialist (PWS) certification, requiredMeets Oregon Administrative Rules (OARs) section 309-019-0125 for peer delivered services supervisors in behavioral health treatment programs, including 1 year experience as a PSS/PWS, requiredState ORCHARDS BCU background check clearance, requiredValid driver's license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge's to Change's auto liability policy requirements, requiredMinimum 2 years leadership experience in a behavioral health related setting, requiredMinimum 2 years of case management experience, requiredBachelor's degree in human services-related field, preferredDemonstrated competency in supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and cultural factors influence engagement, safety needs, and recovery goalsComputer literate; functional ability with Microsoft programs and electronic health record systems, requiredDemonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistencyStrong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situationsExperience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settingsAbility to remain calm, regulated, and exercise sound judgment in high-stress or crisis situationsAbility to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safetyAbility to maintain high professional standards in interactions with participants, staff, and community partnersDemonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsivenessExperience collaborating with community partners to identify service or system gaps and build partnerships that improve participant outcomesWorking ConditionsEnvironment and Physical Requirements: This position is based in an office environment; however, the position frequently visits field locations including residential homes, courtrooms, recovery centers and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires daily travel by car. This position interacts constantly with staff, visitors, program participants, government agencies, and others. The role may involve exposure to substances such as alcohol, drugs, drug paraphernalia, and biohazards (including bodily fluids) in the course of routine duties. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The position stands, walks, bends, lifts, and moves intermittently during working hours. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds.Emotional and Cognitive Demands: Work in behavioral health settings involves regular exposure to individuals experiencing emotional distress, crisis and/or unpredictable behavior. Staff may encounter verbally escalated interactions, trauma-related content, and situations requiring rapid assessment, sound judgment, and effective de-escalation skills. The role requires sustained emotional regulation, the ability to maintain professional boundaries, and resilience when supporting participants with complex behavioral health, substance use, and psychosocial needs. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members.Position Type and Expected Hours of Work: This is a full-time, salaried exempt position. Standard days and hours of work are typically Monday through Friday, and the role requires regular onsite presence during core business hours unless an alternative schedule is specified for the position. Flexibility is expected to meet program demands, and occasional evening, weekend, or holiday hours may be required based on job duties.Other Duties and Responsibilities: This job description is a summary of the essential duties and responsibilities for this job, and it does not necessarily represent an all-inclusive list of duties, responsibilities, tasks or procedures. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by