Front Office Coordinator, Pediatrics, (San Rafael), Full-Time, Days

Front Office Coordinator

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

Essential Functions and Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff. Schedules appointments and admissions as required.
• Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
• Attends staff meetings.
• Maintains files. Assists in updating office systems.
• Inventories office supplies. Assists in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions, and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
• Assembles patient's paperwork and forms for visits.
• Requests referrals and authorizations as needed. When scheduling specialists
• Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to "Best Practices" as introduced by the company and or Practice Leader
• Performs other related work as assigned or required.
• This position may require working in multiple locations.

Performance Requirements

• Knowledge, Skills and Abilities:
• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures.
• Knowledge of grammar, spelling and punctuation.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Qualifications

Education:

• High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.

Experience:

• One (1) years of progressive responsibility and directly related work experience
• Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources.

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication, Accountability, Respect, Excellence, Safetywhich foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.