Experienced Inside Sales Call Center Supervisor - NOT RETAIL

Job Description

Job Description

Buford, GA | Full-Time | In Office

Global Electronic Services is seeking an experienced Outbound Call Center Sales Manager to lead, coach, and develop our outbound sales team.

This is a highly hands-on leadership position. We are not looking for a manager who sits in an office reviewing reports. We need a floor leader who actively monitors live calls, coaches agents in real time, maintains accountability, drives performance, and creates a high-energy sales environment.

The ideal candidate comes from an outbound call center, inside sales, contact center, or telesales leadership background and has experience managing agent performance through direct observation, call monitoring, quality assurance, and coaching.

What You'll Do

• Lead a team of outbound sales representatives in a fast-paced call center environment
• Walk the sales floor throughout the day monitoring activity and engagement
• Listen to live calls and provide real-time coaching and feedback
• Conduct side-by-side training and call reviews
• Monitor call quality, customer interactions, and sales effectiveness
• Drive key performance indicators including:
  • Call volume
  • Talk time
  • Conversion rates
  • Follow-up activity
  • Attendance
  • Agent productivity
• Identify performance gaps and implement coaching plans
• Conduct one-on-one coaching sessions and team training meetings
• Assist with onboarding and development of new sales agents
• Handle escalated customer situations when necessary
• Maintain a positive, energetic, and accountability-driven culture
• Work closely with leadership to improve call center performance and sales results

Required Qualifications

• 5+ years of outbound call center leadership experience
• Experience supervising sales agents in a call center environment
• Strong background in call monitoring, quality assurance, and agent coaching
• Experience managing KPIs and performance metrics
• Ability to conduct live call coaching and side-by-side training
• Proven track record improving team productivity and sales performance
• Strong communication, leadership, and motivational skills
• Comfortable working on the call center floor throughout the day

Preferred Experience

• Inside sales management
• Contact center operations
• Telesales leadership
• Call center quality assurance
• Sales coaching and training
• Workforce management

What We Offer

• Competitive compensation
• Benefits package
• Stable company with 25+ years of success
• Growth opportunities
• Supportive leadership team
• Opportunity to build and lead a high-performing outbound sales operation

Company Description

About Global Electronic Services

Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.

With two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.

Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.

Company Description

About Global Electronic Services\r\n\r\nFounded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.\r\n\r\nLearn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.