Usher

Usher Position

Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at the Bismarck Event Center. This Usher role requires a positive attitude, as well as a team-driven and proactive mindset. Team members must be able to proactively resolve guests' complaints with minimal supervisor interference. Must be confident in approaching guests when issues arise. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including all games, major music/entertainment events, and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.

This job will pay an hourly rate of $15.00 to $18.00.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until August 7, 2026.

Responsibilities

• Proactively welcome guests and assist with questions and requests.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas.
• Manage lines and provide directions to ticketed seats and other arena locations.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Report any suspicious activity to supervisors and/or management.
• Perform other duties and responsibilities as assigned.

Qualifications

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• High School Diploma or GED preferred.
• Previous experience in a customer service-based industry is preferred.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Must be able and willing to work outside in various weather conditions, including extreme heat.