Technical Laboratory Specialist I

Job Description

Job Description

Technical Specialist I

Department: Diagnostic Services
Status: Full-Time / Non-Exempt
Reports To: Manager, Diagnostics

Our Mission & Purpose

Good Place Holdings exists to grow thriving, sustainable organizations by living out principles that put people, purpose, and long-term stewardship first. We believe:

• People are valued over financial profits

• Team members should flourish both inside and outside of work

• Strong, covenantal relationships matter—with customers, suppliers, and each other

• Our work should build up Good Places in the communities where we live and work

• Through meaningful work, ourselves and others experience the continuation of creation

SDMyers , a Good Place company, is committed to earning the trust and loyalty of electric power system owners by delivering solutions that are safe, technically sound, and essential to building reliable, low-cost electric power systems.

Diagnostic Services Purpose:
To deliver safe, timely, accurate, and technically rigorous diagnostic analysis with clear, actionable maintenance and monitoring recommendations that minimize downtime and extend the useful life of critical electrical assets.

Position Summary

The Technical Specialist I plays a critical role in SDMyers’ Diagnostic Services function by ensuring the technical accuracy, consistency, and integrity of laboratory test results. This position is responsible for reviewing and validating diagnostic data, applying industry standards, determining pass/fail outcomes, and translating complex technical findings into precise, customer-facing reports. The role also serves as a technical resource to customers and internal sales teams, supporting informed decision-making related to electrical equipment reliability and maintenance.

Key Responsibilities

• Review, validate, and interpret laboratory test results in accordance with established SDMyers diagnostic procedures and criteria

• Determine pass/fail outcomes using DSApp while meeting defined quality and turnaround time expectations

• Apply applicable industry standards (IEEE, IEC, ASTM) when evaluating test data and recommendations

• Prepare, edit, and finalize detailed technical reports using SOP formats and Microsoft Word

• Assist with the development, documentation, and ongoing maintenance of Diagnostic Services SOPs and procedures

• Collaborate with laboratory management on periodic split-sample testing and quality verification initiatives

• Document customer correspondence and maintain accurate technical records and archives

• Communicate rush and critical test results to sales teams and customers via phone and email to support timely follow-up

• Provide clear, professional technical guidance and testing recommendations to internal and external customers

• Identify resampling or retesting requirements and communicate recommendations with supporting technical rationale

• Support continuous improvement initiatives related to diagnostic processes, data quality, and reporting programs

• Participate in technical training, meetings, and industry conferences related to electrical equipment testing and maintenance

• Perform additional duties as assigned in support of Diagnostic Services objectives

Education & Experience

• Bachelor’s degree in a technical or scientific discipline preferred, or equivalent combination of education and experience

• Experience with SDMyers testing procedures preferred

• Prior experience as a Lab Technician II or higher with demonstrated quality and production performance is a plus

Technical Knowledge, Skills & Abilities

• Foundational knowledge of chemistry and laboratory-based testing methodologies

• Working knowledge of electrical equipment diagnostics and oil analysis principles

• Familiarity with applicable industry standards (IEEE, IEC, ASTM)

• Understanding of laboratory instrumentation and analytical processes used within SDMyers

• General knowledge of oil processing services and their impact on equipment performance

• Strong understanding of laboratory workflows, data integrity, and quality control processes

• Advanced proficiency in Microsoft Word, Excel, and Outlook

• Experience with Transformer Dashboard and Salesforce preferred

• Exceptional attention to detail, accuracy, and technical consistency

• High level of integrity, initiative, and professional judgment

• Strong team orientation with a commitment to meeting deadlines, punctuality, and effective communication

• Completion of SDMyers T&E courses preferred

Work Environment

• Primarily office-based role supporting laboratory and diagnostic operations

• Eligible for limited hybrid remote work, based on business needs and performance

Physical Requirements

• Ability to sit for extended periods while maintaining focus on detailed technical data

• Occasional standing, walking, bending, kneeling, stooping, and crouching throughout the workday

• Regular use of verbal, visual, and auditory communication

• Ability to lift up to 30 pounds

Why SDMyers

At SDMyers, technical excellence and mission-driven work go hand in hand. As a Technical Specialist I, your expertise directly contributes to safer electrical systems, extended asset life, and stronger communities—while working within a culture that values people, integrity, and purpose.

SDMyers is an equal opportunity employer.