Infrastructure Site Lead

Hello


Greetings!!!


This is Sakshi from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.

Title: Infrastructure Site Lead


Location : Kansas City, KS


Duration: Fulltime

JOB DESCRIPTION :


Must Have Technical Skills:

• Strong background and real-time experience in IT Infrastructure Management services.
• Good understanding of the technical aspects of IT infrastructure, including software and hardware components.
• Realtime exposure and understanding of following infrastructure technologies and inter-play of dependencies
• EUC
• ServiceNow
• Microsoft Azure
• AWS
• VMware
• Cisco networking
• Active Directory
• Backup and Storage
• ITIL
• Strong exposure and skill to diagnose problem situations, identify gaps and resolve technical issues from site up view.
• Proficiency in service management software like Zendesk, ServiceNow, or Jira is beneficial. ServiceNow is preferred.
• Knowledge of cloud computing and infrastructure,
• Experience with service desk and incident management tools.

Roles & Responsibilities:

• Maintain and develop a strong operational relationship with the client, acting as the primary point of contact for service-related matters.
• Strong exposure and experience in planning, execution, and successful delivery of services in Infra Operations to clients, ensuring alignment with client needs and expectations.
• Demonstrate good understanding of relevant IT systems, infrastructure, and technologies.
• Responsible for ensuring the successful delivery of services to clients, meeting agreed-upon SLAs, and exceeding client expectations.
• Identify opportunities for process improvement and implement changes to enhance service delivery efficiency and quality.
• Track service performance, identify key performance indicators (KPIs), and generate reports to monitor progress and identify areas for improvement.
• Handle escalated issues, resolving them in a timely and effective manner, and communicating with stakeholders.
• Collaborate effectively with internal and external stakeholders to ensure successful service delivery.
• Strong understanding of processes, preparing workflows, ability to identify gaps, building SOPs around updated processes.
• Lead and support a operations team, providing guidance, coaching, managing escalations and ensuring delivery as per customer requirements.
• Strong communication ability with clients, internal teams, and stakeholders.
• Experience working with ticketing tool Service Now, in building SOPs, preparing improvement plans etc.
• Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure Services

Generic Managerial Skills

• Leadership
• Excellent Communication
• Critical thinking and problem solving
• Time Management
• Team Management
• Negotiation
• Customer Service
• Ability to manage strategically as well as at a more detailed level as needed

If you are interested, please send me your updated resume ASAP with below details :


Full Name:


Current Location/Zip:


Contact Number:


E-Mail Id:


Alternate Email Id:


Visa/Work Permit Status:


Current Rate/Salary:


Expected Base Salary:


Notice Period/Availability to Start:


Skype ID:


Willingness to relocate to job location:


Any Relocation Concern (family/house/weather):


Current/Previous Employer Name:


Preferred Interview timings (Specify Time zone):


Any other job opportunity in process & at which stage:


Overall Experience Summary:


LinkedIn URL:


Looking forward for your response..

Thanks and Regards,

Sakshi Tripathi


Jconnect Infotech Inc.


168 Barclay Center Ste. 347,


Cherry Hill, NJ 08034


Email: View email address on click.appcast.io


LinkedIn ID: