Loan Insurance Servicing Representative

Join Harleysville Bank as a Full-Time Loan Insurance Servicing Representative and be part of a dynamic team dedicated to exceptional customer service. Located in Harleysville, this onsite role offers a unique opportunity to engage directly with customers, ensuring their needs are met with integrity and professionalism. At a competitive pay rate of $22.00 per hour, you will be rewarded for your hard work while contributing to a collaborative environment that values trust and fairness. This position is ideal for those looking to advance their careers in the banking industry while fostering teamwork and building long-lasting relationships with clients. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. If you are passionate about delivering top-notch service in a traditional yet innovative setting, apply today to make a meaningful impact at Harleysville Bank.

Harleysville Bank: What drives us

For over a century, Harleysville Bank has been a true community bank; a resource for dependable and flexible financial solutions. Built on a foundation of trust, our mission is to create value for our customers, team members, stockholders and community by consistently providing an exceptional community banking experience.

Make a difference as a Loan Insurance Servicing Representative

As a Full-Time Loan Insurance Servicing Representative at Harleysville Bank, you will play a crucial role in managing homeowner insurance processes with precision and care. Your responsibilities will include updating incoming insurance renewal bills, paying premiums from escrow accounts, and following up with customers on cancelled policies to facilitate renewals. You will also handle new loans with Private Mortgage Insurance (PMI), ensure accurate monthly reports for PMI terminations, and communicate necessary notifications to borrowers. In addition, you will correct loan payment application errors, assist with loan servicing inquiries, and support the Loan Escrow Servicing Representative when needed.

Your attention to detail will be vital as you process documentation for homeowners’ insurance claims and assist with audits of electronic loan files. By making recommendations for departmental improvements, you will actively contribute to the efficiency and effectiveness of our operations while fostering a customer-focused culture.

What we're looking for in a Loan Insurance Servicing Representative

To excel as a Full-Time Loan Insurance Servicing Representative at Harleysville Bank, a combination of technical proficiency and strong interpersonal skills is essential. A high school diploma or GED equivalent is required, along with a comfort and proficiency in working with numbers. Candidates must possess a solid computer aptitude, demonstrating proficiency in department-specific software and Microsoft Office applications, particularly Excel, Word, and Outlook.

Strong communication skills are paramount, as you will be conversing professionally with both internal and external customers through telephone calls, emails, and written correspondences, all while adhering to Harleysville Bank's Customer Service Standards. Additionally, organizational skills are vital to effectively manage documentation and correspondence. Familiarity with regulatory compliance procedures, including BSA and OFAC, is crucial, as is a commitment to uphold the Bank's policies, including the HB Code of Ethics and Business Conduct.

Your dedication to these principles will contribute significantly to the success of our team.

Connect with our team today!

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!