Case Manager I

POSITION TITLE: Case Manager I

LOCATION: Beckley, WV

STATUS : Full Time, Salaried, Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO : Program Director

INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans


Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one


Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee

JOB SUMMARY AND QUALIFICATIONS:

The Moral Injury and Preventing Suicide program assesses and attempts to stabilize Veterans who are experiencing suicidal ideation or at risk of suicidality.


The Case Manager is a peer support, also working to train community partners on suicide awareness and prevention

This position requires a Bachelor of Social Work or a related undergraduate degree with less than five (5) years of related work experience; a person with five (5) years of experience in the field and no degree; or a veteran with three (3) years of experience in the field.

• Ability to talk and openly engage in discussion on suicidal ideation and harm reduction resources.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Must have a commitment to the principles of the project. Veteran of the United States Armed Forces preferred. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
• Must have personal automobile, valid driver's license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.
• We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it's important to us that you truly believe in these values too.

RESPONSIBILITIES:

1. Provides outreach to community to increase awareness of suicidality.

2. Lead group sessions and community training classes.

3. Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and participate in regular case consultation.

• a) Perform assessment and developing/monitoring case plans and conducting necessary follow-up activities.
• b) Establish linkages with appropriate agencies and service providers in the area/community.
• c) Provide referrals and coordinating with VAMCs and other service providers to provide health care services and daily living services to participants.
• d) Decide how resources are allocated to participants on the basis of need.
• e) Educate participants on issues, such as supportive services availability and participant rights.
• f) Provide assistance to participants in obtaining VA benefits.
• g) Provide assistance to participants in obtaining and coordinating other public benefits.
• h) Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
• i) Demonstrate good clinical judgment in decision making regarding participants.
• j) Demonstrate ability to relate to Veterans and their families in a culturally appropriate manner.
• k) Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• l) Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• m)Facilitate the Critical Time Intervention (CTI) evidence-based model to program participants

4. Advocate for the Veteran, integrating their needs/wants into their case plan.

5. Serve as a liaison between local HUD-VASH teams, attending all case conferencing with both HUD-VASH and SSVF teams and locally coordinating and planning to be responsive to the needs of unhoused Veterans in the service area.

6. Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both of these areas.

7. Comply with all policies and procedures of the program and the Council on Accreditation

PHYSICAL REQUIREMENTS

1. Ability to effectively communicate in all internal and external relationships for all essential job functions.
2. Above average skills in reading, writing and speaking English.
3. Ability to lift approximately (25 - 40) pounds unassisted using appropriate lifting techniques and/or devices.
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
5. While performing the duties of this job, the employee is regularly required to talk or hear.
6. The employee is frequently required to sit or stand for long periods, as well as stoop, bend, kneel, and crouch.
7. Ability to use standard computer workstation and phone set-up.
8. Must have personal automobile, valid driver's license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.