Field Services Representative

Field Services Representative

Under general supervision, patrol (on foot or by vehicle) campus and medical center parking areas to provide a safe and welcoming atmosphere for our community in the field and approachable to assist those in need, while enforcing University parking regulations and monitoring parking facilities. Collaborate with Health System Security to identify, report and address improper behavior in parking facilities. Work with Health System partners to identify, report, and monitor or remedy hazardous conditions in parking facilities. Make and keep records of actions taken during shift; prepare neat and detailed citations and reports; review and make recommendations on citation adjudication requests; may testify in court as necessary.

Minimum qualifications include holding a valid driver's license, demonstrated ability to observe and recall details of incidents; general computer knowledge; working knowledge and experience with personal computers and office applications; ability to resolve traffic control conditions during an emergency situation or until supervisor is notified of existing condition. Ability to direct traffic, when needed. Ability to assist in any emergency situation as directed by supervisor. Knowledge of parking rules and regulations and ability to enforce policies with professionalism and tact, and use common sense and good judgment in assessing situations. Excellent customer service and interpersonal skills including courtesy, tact, helpfulness, cooperative and collaborative attitude. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone. Ability to be objective, courteous, and respectful, in dealings with the campus community and visitors, and not allow personal beliefs, prejudices, or biases to interfere with official acts or duties. Demonstrated ability to reorganize schedules quickly to effectively manage rapidly changing priorities and/or emergencies in a busy environment. Ability to read, write, perform mathematical calculations, follow oral and written instructions, and six months of related experience, preferably in public contact work; and knowledges and abilities essential to the successful performance of the duties assigned to the position.

Preferred qualifications include experience in parking/security enforcement or other related work with extensive public contact involving customer service and enforcement of established policies.

Special conditions include ability to lift and carry up to 20 lb. parking barricades and equipment. Must be able to work outdoors in a variety of climates. Must be able to spend long periods of time patrolling on foot, bicycle or vehicle in university parking. May be assigned overtime or alternate work schedules, such as evenings, weekends and holidays. May be assigned to work at Hillcrest Medical Center as needed. Employment is subject to a criminal background check and pre-employment physical. Must be able to work various hours and locations based on business needs.