Manager, CoE Americas, GCM

Job Summary Position: Manager, Center of Excellence – Americas, GCM (Job ID: 114950). Division: Group. Location: Phoenix, USA (Watkins Street). Employment type: Full Time. Key Responsibilities Manage GCM CoE activities, aligning CoE program development with operations across Safety, Security, Sustainability, Quality, IT Systems, Training, CIP, Operations Excellence, Innovation, etc. Drive and shape CoE programs focused on best‑in‑class customer service. Develop, align and implement processes and tools to improve business. Lead communication strategy around the CoE program scope to promote company strategy and priorities. Co‑manage change‑management programs linked to the CoE program scope that supports customer strategy. Identify, design and implement continuous improvement initiatives; measure and report impact. Collaborate with GCM Business Management to align overall strategy, future growth and best approach for business growth and sustainment. Build, maintain and manage relationships across all organizational levels, acting as the senior global interface to relevant stakeholders on the customer side. Help drive the GCM global strategic planning process (roadmap) and associated supporting programs. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals. Implement CoE continuous auditing culture, drive performance across all sites globally via key metric monitoring, and escalate any risks/issues. Communicate proactively across business units and organizational layers to gain feedback, buy‑in and alignment. Drive best‑practice (BKM) identification and implementation. Requirements & Qualifications 7+ years of experience in operational roles in the contract logistics industry, including P&L accountability. Demonstrable end‑to‑end experience across sales, strategy, consulting and supply chain. Expertise within the account industry and a high‑level understanding of local market conditions. Business degree required; Master’s degree preferred. Third‑party logistics experience preferred but not required. Fluent in English; additional language skills highly beneficial. Excellent verbal, written and visual/presentation communication skills; proven interpersonal skills for building relationships at all levels/geographies. Strong communication and interpersonal skills with the ability to influence, motivate and inspire others. Ability to question and challenge existing ways of thinking; proactive toward change. Entrepreneurial‑minded self‑starter capable of working under pressure in a fast‑paced, dynamic, changing environment; able to work independently and proactively. Ability to think strategically and tactically to drive cross‑functional initiatives. Excellent organizational skills; ability to multitask, prioritize, and meet timelines (program management mindset). Strong knowledge of Microsoft Office (Word, Excel, PowerPoint). Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea Inc.