Medical Support Assistant

Job Title

Medical Support Assistant

Job Description

Greet and assist patients, families, and visitors; provide information regarding hospital services, appointments, and procedures; direct patients to the appropriate clinics, nursing units, or departments; and respond to general inquiries in a courteous and professional manner.

Register patients, verify and update demographic information, schedule, reschedule, and cancel outpatient appointments, and coordinate patient admissions, transfers, and discharges in collaboration with the nursing staff and concerned departments.

Prepare, organize, update, file, scan, and maintain patient charts and medical records; ensure accurate encoding of information in the electronic medical records system; maintain inpatient census, appointment logs, and other nursing unit documentation; and safeguard confidential patient information.

Answer and direct telephone calls, receive and relay messages, coordinate communication between nurses, physicians, patients, and other hospital departments, and promptly refer patient concerns or urgent requests to the appropriate nursing personnel.

Provide general secretarial and clerical assistance to the outpatient clinics and inpatient nursing units, including preparation of reports, correspondence, forms, census records, photocopying, filing, and other administrative documents required for daily operations.

Facilitate patient referrals, laboratory and diagnostic appointments, patient transport, and other hospital services; assist in processing admission and discharge documentation; and monitor patient flow to promote timely and efficient delivery of healthcare services.

Maintain an organized and orderly nursing station and work area, monitor and replenish office supplies and forms, observe hospital policies and procedures, uphold patient confidentiality and data privacy, comply with applicable infection prevention and control guidelines, and perform other related duties as assigned by the immediate supervisor.