Service Advisor

Do you like to make people smile? If so, keep reading….. We are now hiring dynamic, service-oriented individuals here at Lou Fusz Subaru in Creve Coeur. Our employees enjoy a culture of respect and integrity, and we provide a rewarding, respectful and energizing environment. It is an inclusive culture based on trust, integrity, humility and passion. Our employees are creative, anticipatory, and have a tremendous sense of urgency. We strongly believe that there is a direct correlation between the quality of our customer’s experience and the supportive relationships we have with our team. If you are fun and energetic and looking for an opportunity to grow personally as well as professionally in your career, then we are interested in talking to you. We are looking for people who are interested in helping us grow by offering our customers an experience that’s second to none. We have openings currently available and look forward to hearing from you! This is a union position that is governed by the District No. 9, International Association of Machinists and Aerospace Workers A.F.L. - C.I.O.

WHAT WE OFFER

• Medical/RX/Dental/Vision
• Life Insurance
• 401k Plan
• Voluntary Benefits including short term disability/accident/critical illness/universal life/cancer and vision
• Sick Leave
• Vacation
• Funeral Leave
• Pension Plan
• Uniforms
• Academy Training
• Athletic Scholarships

Responsibilities

• Greet customers promptly and professionally when they arrive for service
• Listen to customer's concerns and accurately document vehicle issues
• Conduct a thorough write up of the customer's needs
• Recommend necessary maintenance and repairs based on manufacturer's guidelines
• Prepare accurate repair orders and obtain customer authorization before work begins
• Monitor progress of vehicles throughout the repair process
• Review competed repairs and repair orders for accuracy
• Explain completed repairs, charges and recommendations to customer at delivery
• Work to resolve customer concerns and maintain high customer satisfaction
• Maintain a clean, organized and professional service drive and customer area
• Build long-term relationships with customers o encourage repeat business and customer loyalty

Additional Information/Job Requirements

• Previous automotive service advisor experience preferred, but not required
• Strong customer service and communication skills
• Ability to work in a fast-paced, high-volume service department
• Strong sales skills and ability to recommend needed maintenance and repairs
• Must be organized and able to manage multiple customers and repair orders at once
• Ability to communicate clearly with customers, technicians, and management
• Comfortable using computers, texting, email, and dealership software
• Must be dependable, punctual, and professional
• Positive attitude and ability to work as part of a team
• Ability to handle customer concerns and difficult situations professionally
• Must be willing to follow dealership and manufacturer processes
• High school diploma or equivalent
• Valid driver's license with an acceptable driving record
• Previous Subaru or dealership experience is a plus, but not required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Must be willing to submit to pre-employment drug screen and background check

What We're Looking For We are looking for someone who takes care of customers, communicates well, stays organized and wants to succeed. Automotive knowledge is helpful, but attitude, work ethic, customer service and the ability to learn are just as important. What We’re About The Lou Fusz Automotive Network has been serving the St. Louis and surrounding areas for 70 years! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. Our company is still 100% family owned and operated. We have a great history of providing excellent career opportunities for sharp, energetic people. The Lou Fusz Philosophy is based on 6 principles-Respect, Hard Work, Fun, Winning, Constant Improvement, and Teamwork. Our company has always been committed to improving our community and serving the people of the St. Louis area. Apply today and find out what working for a great company with a terrific culture is all about! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.