Customer Service Representative

Compensation Range: $15.50 to $18.50 hourly Location: 1001 Canal St, Syracuse, New York 13210, United States Job Overview U-Haul is seeking a friendly, motivated Customer Service Representative to work as part of a supportive team. The role is the face of U-Haul’s service, ensuring customers receive help on their journeys by inspecting and maintaining equipment and dispatching and returning equipment using up‑to‑date technology. Responsibilities Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone‑based U‑Scan technology to manage rentals and inventory. Move and hook up U‑Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned. Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Qualifications Valid driver’s license and ability to maintain a good driving record. High school diploma or equivalent. Work Environment and Physical Demands The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. Benefits Career stability and opportunities for advancement. Mindset App reimbursement. Gym reimbursement program. Health insurance & prescription plans, if eligible. Paid holidays, vacation, and sick days, if eligible. Life insurance. MetLife legal program. MetLife auto and home insurance. Discounts on Apple products, Dell computers, cell phone plans, hotels, and more. 401(k) savings plan. Employee Stock Ownership Plan (ESOP). 24‑hour physician available for kids. Dental & vision plans. Business travel insurance. You Matter Employee Assistance Program. LifeLock Identity Theft Protection. Critical Illness/Group Accident insurance. Dave Ramsey’s SmartDollar Program. Equal Opportunity Statement U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will be shared on a need‑to‑know basis. #J-18808-Ljbffr