Front Desk Coordinator

Front Desk Coordinator

Do you thrive in a fast-paced environment and are passionate about delivering an outstanding guest experience? The Front Desk Coordinator at Universal Technical Institute's Houston campus is the welcoming face and brand ambassador for our vibrant community. Your role involves creating a warm and inviting atmosphere for campus visitors and handling details efficiently to foster strong relationships. As the first point of contact, you'll be responsible for meeting prospective students, managing phone inquiries, and handling various clerical duties.

Our ideal candidate:

• Has a friendly and approachable demeanor who can easily establish a rapport with visitors including potential students, families, UTI colleagues, and industry partners.
• Can handle visitor inquiries, concerns, and requests in a proactive and professional manner.
• Able to work collaboratively with team members to address any issues promptly and effectively.

What we offer:

• Pay range of $18.00 - $20.00/hour
• Hours: Monday - Friday 8 am - 5 pm
• Employee Assistance Program & 401(k)
• Paid sick time and vacation
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

What You'll Do:

• Greet visitors, have all individuals register at the Front Desk, and direct visitors to appropriate staff members
• Answer all incoming lines in a prompt, professional manner, and efficiently route to the proper department
• Provide excellent customer service to external and internal customers.
• Provide administrative support to a variety of staff such as the Campus Visit & Event Supervisor, Campus Admissions Manager and to other departments such as Corporate Office Admission (as needed).
• Assist with campus events such as Open House, Orientation, Graduation, etc.

What You'll Bring:

• High School diploma or GED required
• Previous experience in an in-person customer service or guest relations role required
• Previous experience with multi-line phone system strongly preferred
• Knowledge of Microsoft Office software
• Exceptional interpersonal and communication skills
• Ability to work in a fast-paced and highly visible environment
• Bilingual skills a plus!

Work Environment:

• Work is performed indoors in a climate-controlled environment.
• This position is designated as Onsite.
• Must be available to work the occasional Saturday shift

About Us:

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students' futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.