Customer Service Representative

Job Title

This full-time position works Monday through Friday 12pm to 9pm

Performs work involving a wide range of general clerical, office, and receptionist work of a routine nature. Under the direction of the Recreation Manager.

Essential Duties and Responsibilities

The following duties and responsibilities are not all inclusive. Other duties may be assigned.

• Serves as first point of contact for visitors.
• Manages the phone activity including answering and directing incoming calls appropriately to individuals or departments.
• Responds to telephone and in person inquires of general nature or directs individual to appropriate destination.
• Accepts payments, prepares receipts, and processes payments using cash receipting software. Balance money received and completes daily cash reports.
• Serves as liaison between the City and the general public and outside agencies.
• Provides various clerical support functions such as data entry, typing, filing, maintaining records, processing paperwork, preparing mailings and proofreading documents as needed.
• Enters membership records into designed computer software and maintains membership records and correspondence.
• Oversee room reservations.
• Maintains equipment check out log.
• Maintain daily usage reports.
• Uphold confidentiality.
• Implement and interpret organizational and departmental policies and procedures.

Qualifications and Requirements

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skill, Knowledge and Ability:

• Knowledge of customer relations techniques.
• Working knowledge of modern office practices, procedures, and equipment including a computer, various printers and switchboard type phone system.
• Knowledge of principles and procedures of basic record keeping.
• Knowledge and ability to apply basic mathematic principles.
• Ability to positively interact with general public, contractors, governmental entities, and other professional clientele.

Education, Certifications and Experience:

• High school diploma or GED equivalent.
• Previous experience in clerical or customer service related fields preferred.
• Bilingual preferred.
• CPR or obtainable within six months from date of hire.
• First Aid or obtainable within six months from date of hire.
• AED or obtainable within six months from date of hire.

Working Environment/Physical Activities:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, squat, talk, hear and see. Light physical effort to handling objects up to 20 pounds occasionally and on rare occasions over 40 pounds. Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Supplemental Information

The City of Fort Lupton supplies a robust and diverse benefit package to reach a wide range of needs:

• Medical, Dental, Vision
• HSA with employer contribution
• FSA
• 414(H) with employer contribution and optional pre or post-tax 457 (b)
• Telehealth option for employees/spouses/dependents
• Aflac options
• Employee Assistance Programs (EAP)
• Wellness incentives, including but not limited to employee's free rec center membership
• Education reimbursement
• Pet Insurance
• Credential and bi-lingual pay incentive
• Employer-paid Group Life & AD&D
• Employer-paid Short and Long Term Disability
• Voluntary Life & AD&D (For self, spouse, and dependents)

The City of Fort Lupton is an equal opportunity employer. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity.