Dining Service Cafe Manager (St. John's Meadows)

Job Description

Job Description

Job Description

Job title: Dining Service Café Manager (St. John's Meadows)

Mentored by: Dining Services Director Accountable to: Elders, Staff, Guests and Employees

Position Summary: Responsible for all aspect of the Meadows Market Café including planning and execution of day to day operations. Responsible for selecting, training and supervising all Meadows Market Café Personnel: Food Purchasing, receiving, preparation, sanitation, safety and service for all meals through direction and delegation. Work directly with the Dining Services Director on oversight of the Café Budget to ensure all aspect of budget, including Labor and expenses are within budget.   This position is 40-hours per week exempt position, requires flexibility to meet café scheduling needs inclusive of weekend. 

Qualifications & Education Required:

• High School Graduate or equivalent is required
• HACCP/Food Safety Certified is required – St. John’s will provide
• Bachelors or Associates Degree in Hospitality Management is preferred.
• Fluent in the English Language
• At Least five (5) Years’ experience (two (2) of which in a management position) preferably in a high volume upscale restaurant, hotel, country club or senior living community.
• Meet and maintain St. John’s vehicle driving standards.

Core Organizational Competencies:

• St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues.
• Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. 
• Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.
• Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.
• Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.
• Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care.
• Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner.
• Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.

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Position Competencies:

• Arrive on time, prepared to work.
• Perform daily Market Café, kitchen and service area inspections.
• Provide outstanding customer service to all residents, guests, volunteers, employees.
• Must have excellent customer service skills.
• Knowledge of daily, weekly & monthly catering functions.

Position Responsibilities:

• Direct Supervision and Management of all Meadows Market Café staff of five (5) full time employees.
• Creating and Implementation of training processes of all new and current staff members of the Market Café. 
• Creating, planning, and executing of all Market Café Standard Daily Menu’s, daily specials, special events and holiday menus. Working with kitchen Chef’s
• Oversight of daily production and preparation of all food prepared and served for the Café. Working with the Kitchen Chef’s
• Ensure kitchen and service areas are set up for each meal period and that Café is attractively set up for service.
• Ensure dining area, retail items and service counter is kept neat and properly stocked. 
• Conduct a daily, weekly and monthly inventory of all stock in the Café.
• Scheduling of Market Café employees for all shifts breakfast, lunch and dinner 7 days a week including holidays, and special events. 
• Ability to call in orders to food and beverage distributors as needed.
• Ensure proper stocking, purchasing and inventory of Café retail grocery store items. 
• Knowledge to coordinate theme and special events.
• Ability of knowing the needs for special functions and the capability of properly setting up for Special functions occurring at Chestnut Court.
• Ensure all related areas are thoroughly cleaned and sanitized at the end of each shift. 
• Attend all department meetings, mandatory trainings and staff meetings.
• Greet and serve residents, resolve any complaints, problems or questions that occur.
• Knowledge of opening and closing the P.O.S. System as well as operating all aspects of the P.O.S. including adding, deleting and maintaining system barcodes. 
• Responsible for hiring, training and disciplinary processes of direct reports.
• Perform all other tasks as required by management.

Physical Requirements:

Body Positions:

• Sitting, Standing, Squatting, Stooping and Bending

Body Movements:

• Walking, lifting, carrying, pulling, pushing, bending, and reaching are required in the accomplishment of tasks. Has the ability to lift 50 lbs.

Exposure to Conditions:

• Wet floors, steam, hot water, ovens, grease, cleaning chemicals and small flames.