Client Service Representative

ESSENTIAL FUNCTIONS Customer service functions including greeting visitors, answering telephones, and getting to know our clients and their pets. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining estimates and processing payments. Discussing doctor’s recommendations, including prescription medications. Answering questions regarding products and services, educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing electronic medical records, reports and correspondence. QUALIFICATIONS At least one year of proven past experience helping customers in a veterinary hospital setting. High School Diploma/GED or equivalent. Excellent listening and communication skills. Compassion for pets and people, and empathy during difficult interactions. Problem‑solving skills with the ability to integrate new information. Willingness to work weekdays with a flexible schedule. The ability to lift up to 40 lbs and perform general hospital cleaning, as well as be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. COMPENSATION Pay range: $18 to $20 per hour. Compensation is negotiable based on education, experience, and other relevant credentials. BENEFITS Competitive compensation and benefits package includes medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts, and more. Benefits vary based on employment status. WHY WORK AT VCA CARE ANIMAL HOSPITAL? We have a fun, fast‑paced facility with a friendly & positive working environment. If you are willing to accept the challenge of performing with an outstanding team of service‑oriented professionals, we invite you to apply! We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr