Operations Supervisor

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare
  
• Over 14,000 teammates worldwide
  
• Serving healthcare partners in 80 countries
  
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
  
• 40+ distribution centers
  
• Portfolio of 300 propriety and branded product offerings
  
• 1,000 branded medical product suppliers
  
• 4,000 healthcare partners served
  

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
  
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
  
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
  
• Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
  

• Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
  
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
  
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave - including parental leave.
  
• Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.
  

The anticipated salary range for this position is: $70k/yr plus annual incentive bonus of up to 10%. Actual compensation offered may vary based on job related factors such as experience, skills, education and location. For internal teammates, a compensation percentage increase will be reviewed and determined in partnership with HR, taking into consideration internal equity and relevant experience.

Schedule: Sunday - Thursday - 6pm 2:30am + overtime

Summary

Leads distribution center operations by managing teams, driving performance across safety, quality, and productivity metrics, and ensuring efficient day-to-day execution. Coaches and develops staff while improving processes. Ensures compliance, strong customer service, and operational excellence in a fast-paced environment.

Core Responsibilities

• Directs Operations activities and teammates for one or more functions within a Distribution Center (DC).
  
• Manages teammate time, attendance, and schedules (work shift, vacation) for assigned functional area(s).
  
• Provides proactive performance feedback to teammates within assigned functions, assisting teammates, providing coaching and corrective action where needed.
  
• Oversees assigned functions' training, ensuring teammates receive appropriate training for their assigned job functions. Makes succession planning recommendations, assisting in identifying, attracting, developing, coaching, and retaining talent.
  
• Works with Operations leadership to execute initiatives to improve DC metrics that drive financial performance.
  
• Recommends expenses and capital investments for assigned functions.
  
• Responsible for achievement of assigned functions' Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.
  
• Makes recommendations and implements customer service for assigned functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, Transportation, Client Engagement Center (CEC), and Corporate Operations as needed.
  
• Supports and implements the conversion of new customers at the DC to ensure successful implementation of new business.
  
• Supervises assigned functions' adherence to company developed SOP's / WI's for warehouse management and transportation.
  
• Supports the monitoring and reporting of assigned functions' performance, assisting with implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.
  
• Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.
  

Qualifying Experience

• Bachelor's degree required (or equal level of work experience)
  
• 3 or more years of professional supply chain or warehouse operations experience exhibiting leadership capability, preferably within the healthcare/medical/medical device industry
  
• Or any combination of relevant education and experience to meet the above requirements
  

Knowledge, Skills & Abilities

• Knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
  
• Financial acumen including prior profit and loss responsibilities.
  
• Ability to work fast and effectively within a matrix environment.
  
• Demonstrated leadership potential and people management skills with an ability to lead, coach and mentor all levels of teammates.
  
• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
  
• Exceptional customer relationship skills.
  
• Excellent communication and interpersonal skills with an ability to influence senior level management.
  
• Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.
  
• Proven ability to analyze and conclude; ability to apply Continuous Improvement Methodologies and to standardize processes across multiple sites and functions.
  
• Ability to lead and drive change among peers and direct reports.
  

#LI-ML1

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.