Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Incentive travel
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

About our Agency:
We’re proud to celebrate 15 years of serving our community with a strong, dedicated team of 11 members across two offices. Our agency is built on fostering a positive, collaborative atmosphere where every team member is valued. We prioritize work-life balance and strive to create an environment where achievements are recognized, growth is encouraged, and trust is at the core of everything we do.

New hires can expect a comprehensive onboarding program with both practical and theoretical training, as well as ongoing licensing support through discounted study materials and mentorship from our experienced team. We believe in celebrating milestones—whether it’s a birthday or work anniversary—because your journey with us matters.

We also offer a range of benefits, including group health and life insurance, a 401(k), personal time, vacation days, and sick leave. If you’re looking for a workplace that values your growth, supports your professional development, and celebrates your successes, we’d love to have you on our team!

Your Role and Responsibilities:

• Build and maintain lasting relationships with our valued customers.
• Utilize a customer-centric, needs-based approach to help clients understand and select from our top-tier insurance options.
• Drive business growth by generating leads, coordinating appointments, and effectively marketing our tailored products and services.
• Ensure customer satisfaction through proactive follow-up and problem-solving.

What We’re Looking For:

• A genuine interest in marketing products and services based on customer needs.
• Exceptional communication skills – written, verbal, and listening.
• A people-oriented mindset with strong attention to detail.
• Proactive problem-solving abilities.
• The ability to learn and adapt to computer functions.
• A team player who thrives in a collaborative environment.