Sales Associate

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Overview Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. About Express Express ensures you look and feel your best, wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, plus the express.com online store and the Express mobile app. Store Name Arundel Mills Responsibilities Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, and more. Key Responsibilities Maintain a clean and organized sales floor, checkout, fitting room, and stock room. Follow company policies and procedures to ensure the safety of associates and customers. Assist with product launch changes according to company SOP. Provide a great customer experience. Deliver on all aspects of the customer experience model. Process transactions quickly and accurately to reduce wait time. Positively resolve customer service issues, determine resolutions or engage management. Drive credit and loyalty member programs by explaining benefits and encouraging participation. Perform other essential functions as directed by the supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0–2 years of relevant experience with a minimum of six months. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends, and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills with customers, sales leadership, and associates. Demonstrated collaborative skills and ability to work well within a team. Benefits And Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and voluntary benefits through YouDecide. Pay Range $15.00–$20.80 per hour An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call View phone number on click.appcast.io and say “Associate Relations” or email View email address on click.appcast.io with the nature of your request and contact information. #J-18808-Ljbffr